TraceAir Technologies

Revenue Operations

• Act as the first line of support for Sales and Marketing teams
• Deliver fast and reliable help with day-to-day operational and technical requests
• Resolving issues across the RevTech stack (Salesforce, CPQ, Gong, Hubspot, and related tools)
• Creating records upon request: contacts, accounts, opportunities, etc.
• Building ad-hoc Salesforce, HubSpot, and Tableau reports
• Assist the team with operational tasks, including data validation, cleanup, and bulk updates
• Take ownership of requests, driving them from intake to resolution while ensuring a high-quality user experience and quality

Revenue Operations Specialist

Salesforce Administrator

• Manage and maintain Salesforce platform configurations, including user setup, roles, profiles, and permissions.
• Create and manage custom objects, fields, page layouts, and record types.
• Implement and maintain automation tools like workflows, process builders, and flows.
• Perform data imports, exports, and data quality management.
• Monitor system health, performance, and security.
• Provide day-to-day support to users, addressing issues and training team members as needed.
• Create and update documentation for automations and processes.
• Collaborate with stakeholders to gather and document business requirements.
• Test and validate system changes to ensure accuracy and alignment with requirements.
• Stay up to date on Salesforce platform updates and recommend best practices.
• Develop and customize Salesforce applications using Apex, Visualforce, and Lightning Web Components (LWC) (not required but highly desirable).

Account Executive

• Close new logos and expand current clients
• Develop and grow your own pipeline in addition to SDR leads
• Daily outreach includes calls, online meetings (demos) and emails
• Network, network, network

Account Manager

• Drive revenue growth through expanding existing customer accounts
• Create strategic growth plans within existing customer accounts
• Actively work with CSMs to understand account status and CBIs
• Resolve customer issues pertaining to contracting, delivery, billing etc.
• Execute regular meetings with all relevant stakeholders within customer companies
• Conduct product demos and customer trainings to promote account growth and upsell
• Manage Change Order sales process
• Manage Renewals process
• Work with Customers, CS, Product, Dev and Support teams to improve product as customers’ product needs/wants arise

Sales Development Rep

• Coach and Mentor SDRs through live call reviews, Gong analysis, role plays, and 1:1 sessions—developing skillsets in objection handling, prospecting strategy, and value-based messaging.
• Lead with Data: Track, inspect, and report on activity and pipeline metrics (calls, RGAs, demos, opps, conversion rates) to ensure team stays on pace for monthly goals.
• Own Results: Ensure the SDR team contributes nearly half of total revenue pipeline through demo and opportunity creation.
• Hire and Ramp: Recruit top SDR talent and establish a world-class onboarding and continuous training program.
• Align with Revenue Org: Work closely with AEs, AMs, Marketing, and RevOps to ensure smooth handoffs, territory alignment, and account-based strategies.
• Build Culture: Foster a team environment of ownership, motivation, learning, and results—instilling TraceAir's values in daily execution.

Revenue Operations Specialist

Salesforce Administrator

Account Executive

Account Manager

Sales Development Manager