Client Solutions Manager
Vidsy
Senior Solutions Architect, Collaboration-AI, Remote
Trace3
full-time
Posted on:
Location: California • 🇺🇸 United States
Visit company websiteSalary
💰 $175,000 - $200,000 per year
Job Level
Senior
Tech Stack
Cloud
About the role
- The Solutions Architect for Collaboration at Trace3 is a consultative role, focused on building relationships with clients through technology and solutions. The Solutions Architect provides the expertise to investigate and understand an existing environment, gather business requirements, and formulate technical and/or business solutions for achieving those requirements across a constantly evolving landscape of leading technologies. This is a customer-facing role that requires strong communication skills and the ability to interpret and explain technical information to and from a variety of audiences, both technical and non-technical.
- This role defines standards, pre-sales engagement activities, and where necessary taking an active delivery role to ensure success of product and project-based work. The Solutions Architect may perform assessments, requirements gathering, proof-of-concept, technical workshops, and oversee and support the delivery teams as needed.
- This role will champion sales enablement by analyzing client processes, understanding the client’s business landscape, defining requirements, and delivering strategies within the employee and customer experience space, with a strong emphasis on artificial intelligence.
- As a member of the Contact Center & Collaboration business unit, this position will collaborate with other technology practices to develop integrated solution offerings for our clients.
- The Solution Architect has unique responsibilities to collaborate with other Business Units and Regional Resources within Trace3 to continually develop, refine, and mature joint GTM strategy, offering, and delivery of Trace3 services as a unique differentiator in the market.
Requirements
- Bachelor’s Degree or equivalent experience with a minimum of ten (10)+ years’ progressive collaboration and contact center experience
- Extensive experience working for a collaboration or consulting company and developing strategic, profitable solution architecture plans
- Minimum of five (5)+ years of experience with public, private, and cloud strategy and/or architecture experience
- Current and deep understanding in the technology space for UCaaS, CCaaS, employee experience, customer experience, and artificial intelligence solutions for human to human, human to machine, and machine to machine interactions
- Certifications in one or more of the following technologies: Twilio, Amazon Connect, Webex Calling, Webex Contact Center, Cisco Collaboration, Cisco PCCE/UCCE, Cisco CVPD, Microsoft Teams, Microsoft Viva, RingCentral, Five9, 8x8, Avaya, Genesys, InContact, Zoom, Vonage, or equivalent experience
- Development experience in a team-oriented workplace, outstanding interpersonal employee coaching and strong communication skills
- Excellent understanding of business environments and challenges of IT operations in an enterprise level corporation
- Strong financial and business acumen with understanding of a multi-faceted business operation
- Ability to think outside the box and develop solutions to accomplish seemingly impossible tasks, while remaining risk and objective focused
- Ability to approach customer and sales requests in a proactive and consultative manner; listen to and understand user needs, and effectively deliver solutions
- Ability to cope with change, make decisions, manage and mitigate risk and uncertainty
- Excellent oral, written communication and presentation skills with an ability to present technical issues to C-Level Executives and non-technical audience
