Workforce Management Reporting Analyst I
TP
full-time
Posted on:
Location: 🇮🇪 Ireland
Visit company websiteJob Level
JuniorMid-Level
About the role
- Conduct data analysis, spot data trends, perform gap analysis, generate reports, and recommend improvements to current business metric collection process
- Produce and deliver tracking and reporting for key KPI/SLA’s in the business
- Design key dashboards and scorecards for Senior Leadership and Business Unit (Team Leaders, Training Team, Quality Analysts/Analysts, etc.)
- Perform ad-hoc data analysis to support the business initiatives
- Create and maintain efficient and secure systems for recording data and producing relevant documentation
- Maintain the daily relationship with the business intelligence supplier
- Seek opportunities to drive innovation and process improvement within the reporting spectrum
Requirements
- 2-3 years of experience working in a reporting environment
- Proven ability to deliver high quality & accurate reports within demanding timescales
- Strong technical and numerical skills
- Advanced Excel skills
- Strong communication skills (both written and verbal) - ability to clearly communicate complex quantitative analysis in actionable insights
- Detail-oriented and passion for problem-solving
- Ability to work on own initiative or as part of a team
- Knowledge of data tools