Licensed Insurance Representative
TP
Job Level
Junior
About the role
- Find innovative ways to respond to varying questions, issues, and concerns
- Handle and carefully respond to all customer inquiries
- Provide excellent customer service through active listening
- Work with confidential customer information and treat it sensitively
- Aim to resolve issues on the first call by being proactive
- Appropriately communicate with customers
- Interact with diverse customers and collaborate with team members to resolve issues
Requirements
- High School Diploma or equivalent
- Minimum of 6 months of customer service experience
- Must be 18 years of age or older
- Ability to type at least 25 words per minute
- Comfortable with desktop computer systems and general knowledge of Windows-based systems
- Customer service and/or sales experience preferred
- College degree preferred but not required
- Process Excellence: Demonstrate commitment to following established procedures and be customer service driven
- Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments
- Communication: Outstanding communication, listening, and analytical skills
- Organizational Skills: Strong organizational and problem-solving skills
- Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused
- Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule
- Critical Thinking: Sharp critical thinking skills
- Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience
