Licensed Insurance Representative

full-time

Posted on: 9/1/2025

Location: Florida • 🇺🇸 United States

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Junior

About the role

Find innovative ways to respond to varying customer questions, issues, and concerns
Field and handle inbound and outbound customer inquiries
Provide excellent customer service through active listening
Work with confidential customer information and treat it sensitively
Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding
Communicate appropriately with customers and exercise retention efforts when needed
Identify customers who are comparison-shopping and assist with correct price plans
Compassionately handle sensitive situations surrounding healthcare needs, education, and prevention planning

Possess an active home state Property & Casualty License
High School Diploma or equivalent
Minimum of 6 months of customer service experience
Must be 18 years of age or older
Ability to type at least 25 words per minute
Comfortable with desktop computer systems and have general knowledge of Windows-based systems
Customer service and/or sales experience preferred
College degree preferred but not required
Process Excellence: follow established procedures and be customer service driven
Collaboration: work effectively with team members and supervisors
Communication: outstanding communication, listening, and analytical skills
Organizational Skills: strong organizational and problem-solving skills
Emotional Intelligence: prioritize tasks and work well under pressure
Open-Mindedness: accept feedback and work within structured schedules
Critical Thinking: quick analysis of customer issues and informed decision-making
Solution-Oriented: proactive problem-solving focused on positive customer experience