Bilingual Customer Service Representative, Spanish/English

full-time

Posted on: 9/1/2025

Location: South Carolina • 🇺🇸 United States

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Junior

About the role

TP (Teleperformance) is a global, digital business services company supporting brands with customer service across 300+ languages
Provide customer service by handling and responding to customer inquiries and concerns
Deliver excellent customer service through active listening and appropriate communication
Work with confidential customer information and treat it sensitively
Aim to resolve issues on the first call by being proactive
Interact with diverse customers and work in a collaborative environment
On-site role based in Columbia, South Carolina

Proficient in Spanish and English
High School Diploma or equivalent
Minimum of 6 months of customer service experience
Must be 18 years of age or older
Ability to type at least 25 words per minute
Comfortable with desktop computer systems and general knowledge of Windows-based systems
Customer service and/or sales experience preferred
College degree preferred but not required
Process Excellence: commitment to following established procedures and customer service driven
Collaboration: ability to collaborate effectively with team members and supervisors
Communication: outstanding communication, listening, and analytical skills
Organizational Skills: strong organizational and problem-solving skills
Emotional Intelligence: ability to prioritize tasks and work well under pressure
Open-Mindedness: open to feedback, evolving policies, and varied shifts
Critical Thinking: quick analysis of customer issues and informed decision-making
Solution-Oriented: proactive problem-solving focus on positive customer experience