Social Media Intern
Clear Communication Academy
Social Media Content Moderator, Portuguese Bilingual
TP
full-time
Posted on:
Location: Florida • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Moderate user-generated content on social media/platform to enforce community guidelines
- Review, classify and/or eliminate highly sensitive content according to client parameters
- Investigate and resolve complex content issues within turnaround times and quality standards
- Participate in frequent refresher and continuous training programs
- Comply with confidentiality policies and proper handling of customer information
- Moderate traumatic, sensitive and potentially offensive content and escalate violations
- Provide trends and insights and recommendations for process, policy and product improvements
- Remain up to date on workflow changes, operational guidelines and Community Standards
Requirements
- Experience navigating internet websites including social media, commercial websites, etc.
- Comfortabililty reviewing internet content that may be inappropriate and/or explicit
- Attention to detail
- High School Diploma or equivalent
- Minimum of 6 months of customer service experience
- Must be 18 years of age or older
- Ability to type at least 25 words per minute
- Comfortable with desktop computer systems and Windows-based systems
- Customer service and/or sales experience preferred
- College degree preferred but not required
- Predictable and reliable attendance
- Key competencies: Process Excellence; Collaboration; Communication; Organizational skills; Emotional intelligence; Open-mindedness; Critical thinking; Solution-oriented
