TP Infinity Germany GmbH

Account Executive

• Provide independent, service-oriented responses to customer inquiries by phone
• Operate customer-specific IT systems
• Advise and support customers on all financial and investment products
• Prepare offers and process changes to customer master data
• Reconcile accounts and dispatch documents
• Ensure customer satisfaction and maintain customer relationships

Banking Customer Service Representative – m/f/d

• Independently and service-oriented handling of customer inquiries by phone, email, and letter
• Use of customer-specific IT systems
• Advising and supporting customers on all investment and wealth products
• Preparing quotations and processing changes to master data
• Account reconciliations and dispatching documents
• Ensuring customer satisfaction and maintaining customer relationships

Customer Service Representative, Banking

• Freundliche und professionelle Kundenberatung per Telefon (Inbound)
• Selbstständige und lösungsorientierte Behandlung aller Kundenanliegen
• Erledigung allgemeiner administrativer Tätigkeiten

Kundenbetreuer

Customer Support

• Handle telephone and written customer inquiries for various clients across different industries
• Record and maintain customer master and transaction data
• Provide customer support, including technical and commercial inquiries

Customer Service (Career-Changer)

• Handling customer inquiries by phone and in writing
• Providing comprehensive advice and resolving customer issues
• Recording and maintaining customer master and transactional data using customer-specific systems

German Speaking Customer Service Representative

• Recording customer orders and technically activating fiber-optic connections
• Responding to customer inquiries by phone and in writing
• Maintaining and updating customer data in the system
• Advising customers on suitable alternative products

Customer Service Representative, Career-Changer

Sales

• Identify and target potential customers through various sales channels.
• Conduct face-to-face meetings and presentations to promote banking products.
• Develop and maintain relationships with clients to foster loyalty and repeat business.
• Achieve and exceed sales targets and objectives set by the company.
• Provide excellent customer service and support throughout the sales process.
• Stay updated on industry trends and competitor offerings to effectively position our products.

Direct Sales Agent – Banking

Human Resources

• Develop and implement the local HR strategy aligned with the company's goals and drive organizational success.
• Design and execute programs for employee training, career development, and succession planning to build a skilled and capable workforce in strong alignment with the regional Learning & Development T eam.
• Foster a positive and inclusive work environment by addressing employee concerns, resolving conflicts, and promoting diversity and inclusion initiatives.
• Ensure the organization's HR policies and practices comply with legal requirements and mitigate risks.
• Drive initiatives to enhance employee engagement, satisfaction, and alignment with the company culture and values.
• Lead and support organizational change initiatives to ensure smooth transitions and minimize disruptions.

HR Manager

Technical Account Manager

• Handling technical customer inquiries by phone and in writing in the area of home charging (e.g., installation, commissioning, troubleshooting)
• Advising on various automotive products
• Using specialized software, backends, and consoles for fault analysis and problem resolution

Technical Customer Advisor, E-Mobility

• Handling technical customer inquiries by phone and in writing in the area of home charging (e.g., installation, commissioning, troubleshooting)
• Advising customers on various automotive products
• Using specialized software, backends and consoles for fault analysis and problem resolution

Technical Customer Advisor – eMobility

• Handle customer inquiries by phone (inbound and outbound) and liaise with telecommunications providers.
• Perform system-guided technical activations of fixed-line connections for residential customers.
• Resolve system-related errors in the activation process.
• Maintain and update customer master data.
• Process cancellations and withdrawal requests.
• Prepare written customer correspondence.