TP Infinity Germany GmbH

Account Executive

• Perform fault diagnosis and resolution for technical issues affecting residential telephone and Internet connections (inbound and outbound)
• Provide telephone support and guidance to technicians during fault resolution
• Coordinate and schedule appointments for technician deployments
• Receive and process fault reports during telephone customer interactions

Customer Service Representative — Telecommunications

Collections

• Support external debt collection partners in managing collection clients and individual customer files
• Ensure and monitor internal processes and administer relevant tools in collections and receivables management
• Prepare assessments and final settlements, and support vehicle sales up to the initiation of debt enforcement proceedings in accordance with the Swiss Debt Enforcement and Bankruptcy Act (SchKG)
• Prepare and review vehicle sales handled by external service providers, including fee verification
• Process, analyze, and monitor loss/write-off lists in accounts receivable management

Debt Collection Specialist, Receivables Management

• General payment transaction matters (e.g., transfers, transaction and account balance inquiries, direct debit returns, card blocking/unblocking)
• Inquiries about loans and financing
• Processing standing orders and direct debit returns
• Maintaining customer data in the system
• Scheduling customer appointments for the branch

Customer Service Representative, Banking Sector

Customer Support

• Begleitung bei der Umstellung im Online Banking
• Navigation durch das Anwendungssystem
• Bearbeitung von Fehlermeldung

Kundenservice – Quereinsteiger

• Klärung von telefonischen und schriftlichen Kundenanfragen in deutscher Sprache
• Erfassung und Pflege von Kundendaten im kundeneigenen System
• Beschwerdemanagement
• Annahme, Bearbeitung bzw. Weiterleitung von Reklamationen bzw. Kundenanfragen

Kundenservice

• Perform fault diagnosis and resolve technical issues for telephone and internet connections in the private customer segment (inbound and outbound)
• Provide telephone support and guidance to technicians during fault resolution
• Coordinate and schedule appointments for technician deployments
• Receive and process fault reports during telephone customer contact

Customer Advisor, Telecommunications

Social Media Manager

• You ensure our social media platforms remain a safe place
• You review content and remove violations such as spam or hate speech
• You ensure that all content complies with platform policies

Social Media Content Moderator

• Independently and service-oriented response to customer inquiries via e-mail and letter
• Operation of all functions of client-specific IT systems
• Advising and supporting customers on all financing and leasing products
• Preparing offers and processing master data changes
• Account reconciliation and dispatch of documents
• Ensuring customer satisfaction and maintaining customer relationships

Back Office Customer Advisor

Sales

• Coach and mentor sales agents through call listening, side-by-side sessions, and performance reviews
• Identify skill gaps and deliver targeted coaching to improve sales KPIs
• Support agents with objection handling, upselling, and closing techniques
• Collaborate with QA, team leaders, and operations to drive performance improvements
• Track coaching progress and document action plans
• Ensure compliance with telecommunications regulations, scripts, and company standards

Sales Coach

• Provide independent, service-oriented responses to customer inquiries by phone
• Operate customer-specific IT systems
• Advise and support customers on all financial and investment products
• Prepare offers and process changes to customer master data
• Reconcile accounts and dispatch documents
• Ensure customer satisfaction and maintain customer relationships

Banking Customer Service Representative – m/f/d

• Independently and service-oriented handling of customer inquiries by phone, email, and letter
• Use of customer-specific IT systems
• Advising and supporting customers on all investment and wealth products
• Preparing quotations and processing changes to master data
• Account reconciliations and dispatching documents
• Ensuring customer satisfaction and maintaining customer relationships

Customer Service Representative, Banking

• Freundliche und professionelle Kundenberatung per Telefon (Inbound)
• Selbstständige und lösungsorientierte Behandlung aller Kundenanliegen
• Erledigung allgemeiner administrativer Tätigkeiten