TP Infinity Germany GmbH

Sales

• Identify and target potential customers through various sales channels.
• Conduct face-to-face meetings and presentations to promote banking products.
• Develop and maintain relationships with clients to foster loyalty and repeat business.
• Achieve and exceed sales targets and objectives set by the company.
• Provide excellent customer service and support throughout the sales process.
• Stay updated on industry trends and competitor offerings to effectively position our products.

Direct Sales Agent – Banking

Human Resources

• Develop and implement the local HR strategy aligned with the company's goals and drive organizational success.
• Design and execute programs for employee training, career development, and succession planning to build a skilled and capable workforce in strong alignment with the regional Learning & Development T eam.
• Foster a positive and inclusive work environment by addressing employee concerns, resolving conflicts, and promoting diversity and inclusion initiatives.
• Ensure the organization's HR policies and practices comply with legal requirements and mitigate risks.
• Drive initiatives to enhance employee engagement, satisfaction, and alignment with the company culture and values.
• Lead and support organizational change initiatives to ensure smooth transitions and minimize disruptions.

HR Manager

Technical Account Manager

• Handling technical customer inquiries by phone and in writing in the area of home charging (e.g., installation, commissioning, troubleshooting)
• Advising on various automotive products
• Using specialized software, backends, and consoles for fault analysis and problem resolution

Technical Customer Advisor, E-Mobility

• Handling technical customer inquiries by phone and in writing in the area of home charging (e.g., installation, commissioning, troubleshooting)
• Advising customers on various automotive products
• Using specialized software, backends and consoles for fault analysis and problem resolution

Technical Customer Advisor – eMobility

Account Executive

• Handle customer inquiries by phone (inbound and outbound) and liaise with telecommunications providers.
• Perform system-guided technical activations of fixed-line connections for residential customers.
• Resolve system-related errors in the activation process.
• Maintain and update customer master data.
• Process cancellations and withdrawal requests.
• Prepare written customer correspondence.

Customer Service Representative, Customer Support

Customer Support

• Handling and resolving customer inquiries by phone and in writing in German
• Recording and maintaining customer data in the client's system
• Complaint management
• Receiving, processing and/or forwarding complaints and customer inquiries

Customer Service - Career Changer

• Friendly and professional customer support by telephone (inbound)
• Independent, solution-oriented handling of all customer inquiries
• Performing general administrative tasks

Customer Advisor

Content Marketing Manager

• Door gebruikers gegenereerde meldingen evalueren die aanstootgevende of verontrustende postings markeren op basis van het beleid en de richtlijnen van onze klant
• Controleren, blokkeren en verwijderen van content die in strijd is met de community-normen van onze klant
• Te allen tijde een hoge standaard van nauwkeurigheid en kwaliteit leveren
• Directe invloed hebben op het terugdringen van haat, racisme, pesten, cybercriminaliteit en de verspreiding van onjuiste informatie in online ruimten

Dutch Speaking Content Moderator

• Handling customer inquiries by phone and in writing
• Providing comprehensive advice and resolving customer concerns
• Capturing and maintaining customer master and transactional data using client-specific systems

German-Speaking Customer Service Representative

• Friendly and professional customer advice by telephone (inbound)
• Independent, solution-oriented handling of all customer inquiries
• Completion of general administrative tasks

Customer Service Representative

Financial Planning and Analysis

• Participate in development tasks and issue resolution activities related to ongoing D365 F&O rollouts across multiple subsidiaries, ensuring alignment with global standards and timelines.
• Collaborate with cross-functional teams to design and implement solutions for new requirements, enhancements, and subsidiary-specific configurations.
• Contribute to testing efforts (unit, integration, and UAT) in the context of rollout projects.
• Support localization and integration needs for new subsidiaries during rollout phases.
• Ensure proper handover and knowledge transfer from project (BUILD) to support (RUN) teams post-rollout.
• Act as a senior escalation point for complex D365 F&O technical incidents escalated from the L1 team.
• Collaborate effectively with the L2 integration partner team to analyze and resolve recurring or complex technical issues.
• Perform deep-dive investigations into system behavior, integrations, custom code (X++), and performance issues.
• Ensure timely resolution and root cause analysis of incidents, with a focus on minimizing business disruption.
• Own and manage the end-to-end lifecycle of support tickets, including coordination between internal stakeholders, L1 team, and the integration partner.
• Drive continuous improvement initiatives based on ticket trends, recurring issues, and user feedback.
• Support environment management activities including code deployments, configuration migrations, and data refreshes.
• Maintain technical documentation, knowledge base articles, and handover materials.