TP Infinity Germany GmbH

Customer Support

• Deliver customer support to online advertisers via phone, chat, email, and scheduled appointments
• Assist customers with advertising campaign management, billing and invoice inquiries, account settings, technical issues, and ad performance
• Resolve customer inquiries by collaborating with internal and external stakeholders
• Conduct proactive customer follow-ups and callbacks to provide tailored, solution-oriented support
• Identify opportunities to recommend and upsell relevant product features and services

Spanish Customer Service Representative

Manager

• You develop innovative, holistic solution concepts that intelligently combine customer experience, transformation and the use of AI technologies
• You analyze customer requirements and processes to identify optimization potential and translate it into compelling proposals and tender documentation
• Together with interdisciplinary teams, you design future-oriented service and transformation models tailored precisely to individual customer needs
• You coordinate collaboration with business units, partners and interdisciplinary teams to integrate all elements into a coherent overall solution
• You prepare complex concepts in clearly structured, visually appealing presentations
• You keep a constant eye on current market and technology trends and proactively contribute ideas
• In addition, you take responsibility for the methodological development of our solution design approaches and actively work on the continuous improvement of our process models and best practices

Digital Solution Manager

Solutions Engineer

• You develop innovative, holistic solution concepts that intelligently combine customer experience, transformation, and the use of AI technologies
• You analyze customer requirements and processes to identify optimization opportunities and translate them into compelling proposals and tender documents
• Together with interdisciplinary teams, you design future-oriented service and transformation models tailored precisely to individual customer needs
• You manage collaboration with business units, partners, and interdisciplinary teams to integrate all elements into a coherent overall solution
• You present complex concepts in clearly structured, visually appealing presentations
• You keep a constant eye on current market and technology trends and proactively contribute ideas
• You also take responsibility for the methodological further development of our solution design approaches and actively work on the continuous optimization of our process models and best practices

Solution Architect

Payroll

• Management of net payroll (processing of variable payments, preparing test payroll runs, processing payroll corrections, preparing social security estimation runs, obtaining payroll approvals and preparing payment files)
• Primary contact for payroll-related matters
• Transmission of personnel costs to the finance department
• Preparation of payroll-specific reports and monitoring compliance with legal and collective wage regulations

Spanish Customer Service Representative

Digital Solution Manager

Solution Architect

Payroll Specialist