TP Infinity Germany GmbH

IT Support

• Provide competent support for IT incidents and inquiries from Fressnapf employees
• Hardware and software troubleshooting
• Receive, prioritize and handle incoming incidents and service requests (by phone or via ticketing system)
• Perform initial analyses, resolve issues where possible, and escalate to 2nd Level support when needed
• Experience using ticketing systems (e.g., ServiceNow, Jira, Helix, Omnitracker)

1st Level Global Help Desk, m/f/d

Account Executive

• Friendly and professional customer support via telephone (inbound)
• Independent and solution-oriented handling of all customer inquiries
• Performing general administrative tasks

Customer Advisor – Career Changer

Outside Sales

• Conducting service visits in customers' homes and at client sites
• Assisting with installation, maintenance and minor repairs of household appliances, particularly washing machines and tumble dryers
• Diagnosing and resolving basic technical issues
• Documenting service visits and clearly communicating the results
• Ensuring a professional, customer-focused presence on every assignment

Field Service Technician – Household Appliances

Financial Planning and Analysis

• Participate in development tasks and issue resolution activities related to ongoing D365 F&O rollouts across multiple subsidiaries, ensuring alignment with global standards and timelines
• Collaborate with cross-functional teams to design and implement solutions for new requirements, enhancements, and subsidiary-specific configurations
• Contribute to testing efforts (unit, integration, and UAT) in the context of rollout projects
• Support localization and integration needs for new subsidiaries during rollout phases
• Ensure proper handover and knowledge transfer from project (BUILD) to support (RUN) teams post-rollout
• Act as a senior escalation point for complex D365 F&O technical incidents escalated from the L1 team
• Collaborate effectively with the L2 integration partner team to analyze and resolve recurring or complex technical issues
• Perform deep-dive investigations into system behavior, integrations, custom code (X++), and performance issues
• Ensure timely resolution and root cause analysis of incidents, with a focus on minimizing business disruption
• Own and manage the end-to-end lifecycle of support tickets, including coordination between internal stakeholders, L1 team, and the integration partner
• Drive continuous improvement initiatives based on ticket trends, recurring issues, and user feedback
• Support environment management activities including code deployments, configuration migrations, and data refreshes
• Maintain technical documentation, knowledge base articles, and handover materials

Senior Technical Lead – D365 Finance, Operations

Customer Support

• You are the first point of contact for our customers and support them in resolving their concerns.
• You answer general inquiries and assist with the use of our digital services.
• With care, friendliness and professionalism you ensure excellent customer satisfaction.
• You build long-term, trust-based relationships with our customers.
• Through your commitment you actively support the development of our digital banking solutions and contribute to the growth of our company.

Customer Service Representative, Banking

• Perform fault diagnosis and resolution for technical issues affecting residential telephone and Internet connections (inbound and outbound)
• Provide telephone support and guidance to technicians during fault resolution
• Coordinate and schedule appointments for technician deployments
• Receive and process fault reports during telephone customer interactions

Customer Service Representative — Telecommunications

Collections

• Support external debt collection partners in managing collection clients and individual customer files
• Ensure and monitor internal processes and administer relevant tools in collections and receivables management
• Prepare assessments and final settlements, and support vehicle sales up to the initiation of debt enforcement proceedings in accordance with the Swiss Debt Enforcement and Bankruptcy Act (SchKG)
• Prepare and review vehicle sales handled by external service providers, including fee verification
• Process, analyze, and monitor loss/write-off lists in accounts receivable management

Debt Collection Specialist, Receivables Management

• General payment transaction matters (e.g., transfers, transaction and account balance inquiries, direct debit returns, card blocking/unblocking)
• Inquiries about loans and financing
• Processing standing orders and direct debit returns
• Maintaining customer data in the system
• Scheduling customer appointments for the branch

Customer Service Representative, Banking Sector

• Begleitung bei der Umstellung im Online Banking
• Navigation durch das Anwendungssystem
• Bearbeitung von Fehlermeldung