Digital Solution Manager

TP Infinity Germany GmbH

Digital Solution Manager developing innovative solutions for customer demands at a major digital business process outsourcing leader. Collaborating with cross-functional teams and focusing on customer experience and AI technologies.

Posted 6/10/2026full-timeRemote • 🇩🇪 GermanyJuniorWebsite

About the role

Key responsibilities & impact

You develop innovative, holistic solution concepts that intelligently combine customer experience, transformation and the use of AI technologies
You analyze customer requirements and processes to identify optimization potential and translate it into compelling proposals and tender documentation
Together with interdisciplinary teams, you design future-oriented service and transformation models tailored precisely to individual customer needs
You coordinate collaboration with business units, partners and interdisciplinary teams to integrate all elements into a coherent overall solution
You prepare complex concepts in clearly structured, visually appealing presentations
You keep a constant eye on current market and technology trends and proactively contribute ideas
In addition, you take responsibility for the methodological development of our solution design approaches and actively work on the continuous improvement of our process models and best practices

Requirements

What you’ll need

Degree in business administration, business informatics, or a comparable field preferred but not mandatory
Several years' experience in customer experience, customer service, IT, consulting, or solution design
Experience designing complex solutions as well as preparing proposals and tender documents, ideally with interdisciplinary teams
Solid understanding of digital business models, modern CX technologies, automation and the application of AI
Confident manner, strong analytical skills and strategic thinking
Excellent skills in MS Office, particularly PowerPoint and Excel, and the ability to structure and present complex concepts in a visually appealing way
High self-initiative, solution-oriented working style and enthusiasm for digital transformation, innovative customer experiences and current technology trends
Excellent German and English skills, both written and spoken

Benefits

Comp & perks

Workplace at one of our offices, with the option to work from home
Flexible working hours
Compensation commensurate with experience and performance
Professional and personal development opportunities at an internationally active global market leader
International colleagues in a pleasant working atmosphere
Flat hierarchy with informal, first-name communication from interns to the CEO
Great employee offers: exclusive shopping discounts with over 500 partner companies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer experiencesolution designdigital business modelsCX technologiesautomationAI technologiesproposal preparationtender documentationprocess modelsbest practices

Soft Skills

analytical skillsstrategic thinkingself-initiativesolution-oriented working styleenthusiasm for digital transformationcollaborationpresentation skillscreativitycommunication skillsinterdisciplinary teamwork