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Spanish Customer Service Representative
TP Infinity Germany GmbHCustomer Service Representative providing support to online advertisers via phone, chat, and email. Assisting with campaign management, billing, and technical issues in a hybrid team environment.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer support capabilities in online advertising, with proficiency in Spanish and English. Possesses a high technical affinity for PC usage and excels in upselling product features and services.
Highest-signal resume keywords
Spanish Language SkillsCustomer Service ExperienceOnline Advertising KnowledgeSales AptitudeTechnical Competence
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Advertising Campaign ManagementBilling and Invoice InquiriesTechnical Issue TroubleshootingAd Performance AnalysisUpselling Product Features
Soft Skills
Service OrientedPatientFriendly MannerProfessional CommunicationCollaboration
Tools & Technologies
Microsoft OfficeInternet Proficiency
Industry Keywords
Online AdvertisingCustomer SupportCustomer Follow-upsSolution-oriented Support
About the role
Key responsibilities & impact- Deliver customer support to online advertisers via phone, chat, email, and scheduled appointments
- Assist customers with advertising campaign management, billing and invoice inquiries, account settings, technical issues, and ad performance
- Resolve customer inquiries by collaborating with internal and external stakeholders
- Conduct proactive customer follow-ups and callbacks to provide tailored, solution-oriented support
- Identify opportunities to recommend and upsell relevant product features and services
Requirements
What you’ll need- Excellent Spanish language skills (spoken and written)
- Very good English skills
- Service oriented, patient and friendly manner
- Professional communication skills and accordant soft skills
- Experience in Online Advertising & Customer Service background is advantageous
- Aptitude for sales - ability to upsell features and services
- High technical affinity and competence with PC usage (internet, Microsoft Office, troubleshooting of issues)
Benefits
Comp & perks- Home Office with occasional on-site visits to the office
- Certified product and communication training
- Support network of Subject Matter Experts, Coaches and Team Leads to ensure smooth integration and development in the role
- Specialized training programs to support your progression in the field of online advertising
- Integration into an international team with a multicultural environment
- Multiple employee events, competitions, prizes and engagement activities throughout the year
- An incentive scheme where good performance is rewarded financially
- Attractive discount cooperation partners for TP employees (like fitness, fashion etc.)