Toyota Insurance

Customer Support

• Handle customer service calls that route to the Call Center
• Answer billing questions
• Make policy changes as requested
• Identify Cross Sell/Service opportunities
• Offer additional products that add value
• Handle employee inbound calls regarding sales and service of auto and home insurance
• Ensure the best customer experience
• Manage business retention for TIMS HOLD/House accounts
• Cross sell and find relevant additional products to help offset premium increases
• Backup sales agent as needed to meet production goals

Customer Service Retention Specialist

Sales

• Respond to incoming calls from Toyota customers that are interested in our Personal Lines insurance offerings – prepare or review quotes and explain relevant reasons why we are the optimum choice for their insurance needs.
• Place outbound calls to Toyota customers that are interested in our Personal Lines insurance offerings – review quotes that were previously created by the Toyota customer and explain relevant reasons why we are the optimum choice for their insurance needs.
• Sell Personal Lines insurance products to Toyota customers and achieve/exceed department close ratios for both inbound and outbound leads/sales.
• Conduct thorough policy reviews based on the individual’s needs and appropriate risk management techniques to offer the best options for insurance needs.
• Customize quotes and sell insurance products as requested by the Toyota customer

Licensed Sales Agent

Insurance

• Assess client’s unique situations and recommend insurance plans
• Leverage a proven approach to ensure clients get the right coverage
• Connect with current and potential clients, fostering trust and loyalty
• Collaborate with colleagues to deliver a seamless experience
• Seek out new opportunities through phone outreach and networking

Customer Service Retention Specialist

Licensed Sales Agent

Licensed Insurance Agent – Dealership