Account Manager – Technical Sales
FARO Technologies
Field Service Technician
Tornatech
full-time
Posted on:
Origin: • 🇺🇸 United States • North Carolina
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Assist with field service issues, troubleshooting, equipment commissioning and validation of fire pump controllers and industrial control equipment
- Provide verbal or written troubleshooting assistance for field issues
- Provide procedures for modifications, adjustments and repair services on Firetrol products in the field
- Perform field troubleshooting, repairs, modifications, and field acceptance testing
- Prepare service reports which may contain design recommendations for Product Engineering
- Provide follow-up action related to Field Service trips
- Supervise outside contractors, technicians, and service workers at job sites
- Conduct training sessions on operation, maintenance, theory and design of Firetrol control panels
- Conduct software testing
Requirements
- Working knowledge of mathematics, including algebra, control logic, and sequencing functions
- Basic knowledge of symbols, relay ladder diagrams and electronic schematics
- Basic knowledge of hydraulic symbols and diagrams
- Working knowledge of motor contactors, control relays, and solid-state electronic components and circuits
- Working knowledge of complex electrical systems
- Knowledgeable of manufacturers, suppliers, and other sources of electrical and electronic equipment and components as related to motor control systems
- Knowledge of problem solving and troubleshooting techniques
- Knowledge of quoting techniques including translating specifications into a concept, estimating time and material, and project scheduling
- Knowledge of work planning techniques for scheduling projects
- Bilingual (English and Spanish) is a big plus
- 2 Year associate’s degree OR 5+ years of experience may be considered in lieu of degree
- Low and medium voltage power applications experience
- Diesel engine control experience
- Understanding of building management and other communication protocols a plus
- Experienced in working with the National Electrical Code
- CAD skills a plus
