Tornatech

Controller

• Provide technical support to customers regarding the operation, installation, troubleshooting, and maintenance of Tornatech fire pump controllers.
• Analyze electrical and control system issues and recommend appropriate technical solutions.
• Respond to technical questions related to electrical diagrams, manuals, wiring, controller configurations, and product specifications.
• Work closely with the engineering department to validate special applications, custom solutions, and technical feasibility.
• Recommend spare parts, upgrades, or modifications for existing equipment.
• Assist customers in diagnosing issues in the field and follow up to ensure successful resolution.
• Coordinate warranty assessments and technical service requests.
• Communicate with suppliers to obtain pricing and lead times for electrical components.
• Prepare quotes for controllers and spare parts using the company's pricing tools.
• Collaborate with internal departments to ensure prompt resolution of customer requests.
• Perform any other related tasks assigned by management.

Technical Support Specialist – Fire Pump Controllers