Technical Support Specialist – Fire Pump Controllers

Tornatech

Technical Support Specialist providing electrical and troubleshooting expertise for Tornatech fire pump controllers. Supporting customer inquiries and collaborating with internal teams in a hybrid environment.

Posted 7/14/2026full-timeLaval • 🇨🇦 CanadaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in electrical systems, troubleshooting, and customer support for Tornatech fire pump controllers, while effectively collaborating with engineering and internal departments to deliver technical solutions and maintain high customer satisfaction.

Highest-signal resume keywords

Electrical Systems UnderstandingTroubleshooting SkillsCustomer Service ExperienceMicrosoft 365 ProficiencyElectromechanics Diploma

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Electrical SchematicsControl PanelsTechnical SupportField DiagnosticsTechnical Solution AnalysisWiring ConfigurationsController ConfigurationSpare Parts RecommendationsTechnical Feasibility AssessmentERP System Knowledge

Soft Skills

Interpersonal SkillsDetail-OrientedOrganizational SkillsProblem-Solving SkillsClear Communication

Tools & Technologies

Microsoft 365Pricing Tools

Industry Keywords

ElectromechanicsElectronicsElectrical TechnologyAutomation and ControlIndustrial Equipment

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Provide technical support to customers regarding the operation, installation, troubleshooting, and maintenance of Tornatech fire pump controllers.
Analyze electrical and control system issues and recommend appropriate technical solutions.
Respond to technical questions related to electrical diagrams, manuals, wiring, controller configurations, and product specifications.
Work closely with the engineering department to validate special applications, custom solutions, and technical feasibility.
Recommend spare parts, upgrades, or modifications for existing equipment.
Assist customers in diagnosing issues in the field and follow up to ensure successful resolution.
Coordinate warranty assessments and technical service requests.
Communicate with suppliers to obtain pricing and lead times for electrical components.
Prepare quotes for controllers and spare parts using the company's pricing tools.
Collaborate with internal departments to ensure prompt resolution of customer requests.
Perform any other related tasks assigned by management.

Requirements

What you’ll need

College diploma in electromechanics, electronics, electrical technology, or automation and control, or equivalent required;
Strong understanding of electrical systems, electrical schematics, control panels, and troubleshooting.
Minimum of 2 years of experience in an electrical, automation, control, or industrial equipment technical environment.
Good knowledge of the Microsoft 365 suite;
Strong interpersonal skills;
Ability to work with minimal supervision;
Professional conduct;
Ability to communicate ideas clearly, both verbally and in writing;
Detail-oriented and organized;
Sense of urgency and ability to meet deadlines;
Sound judgment and problem-solving skills;
Independent and reliable.
Customer service experience is an asset;
Knowledge of an ERP system is an asset.

Benefits

Comp & perks

Flexible schedule (day shift)
Option to work in the office and/or remotely (the team is primarily remote)
New facility since 2018; modern and bright
Group insurance and RRSP with employer contribution after 3 months
Employee assistance program and telemedicine
Paid vacation during the holiday period
Very active social committee (karting, BBQs, corn maze, bowling, raffles, gifts and more)
Micro-market service with quality products and free coffee