Serve as the primary technical advisor for existing customers post-implementation
Guide customers on best practices for access governance, SaaS discovery, lifecycle automation, and compliance
Own the technical validation process, addressing customer questions, objections, and integration concerns.
Lead technical discussions with IT, Security, Identity, and Engineering stakeholders
Support advanced configurations, integrations, and custom workflows Assist with new use cases, feature rollouts, and platform expansions within existing accounts
Partner with Customer Success to reduce time-to-value and increase adoption
Troubleshoot complex technical challenges beyond standard support
Work closely with Product, Engineering, and Sales to ensure a seamless customer experience.

Requirements

2-5 years of experience in Solutions Architect, Technical Consultant, or Implementation Engineer role (preferably in SaaS).
Experience working post-sales with enterprise or mid-market customers
Strong understanding of SaaS applications, IT infrastructure, API integrations, and IT ecosystems.
Strong understanding of Identity & Access Management (IAM).
Strong understanding of Identity Governance & Administration (IGA).
Strong understanding of SaaS applications and cloud environments.
Experience in a startup or high-growth environment.
Hands-on experience with identity management platforms (Okta, Azure AD, JumpCloud, OneLogin, SailPoint, etc.).
Familiarity with MDM / UEM platforms (JAMF, Intune, Workspace ONE, Kandji, etc.).
Exposure to automation & integration platforms (Tray.io, Workato, Boomi, Automation Anywhere, etc.).
Understanding of ITSM platforms (ServiceNow, Jira Service Management, etc.).
Experience with HRIS integrations (BambooHR, Workday).
Working knowledge of RESTful APIs, JSON, OAuth, and API-based integrations.
Experience with SaaS integrations, including Salesforce, Zoom, Slack and Atlassian.
Experience with JavaScript, Node.js, Ruby, Python, and/or Perl.
Ability to debug technical issues and proactively improve system processes.
Basic SQL knowledge is a plus.
Excellent communication & presentation skills, capable of translating complex technical concepts into clear business benefits.
Strong interpersonal skills, with the ability to collaborate across technical and non-technical teams.
Self-motivated with a growth mindset, eager to learn and improve continuously.
Ability to work independently with minimal supervision, but confident enough to ask questions or for support when needed.
Able to analyze existing processes, recommend improvements, and take action on changes that you can impact.
Ability to interact effectively and deliver technical concepts to technical and non-technical personnel alike.

Benefits

100% fully paid health, vision, and dental coverage for you, and 80% coverage for your family.
Employee share options to give you a stake in our success.
Generous vacation policy to encourage a healthy work-life balance.
Unlimited Sick, Medical, Mental Health, and Safe Leave.
401k with a 5% Safe Harbor Match to support your financial future.
Life Insurance and Disability Insurance for added peace of mind.
Remote Work Setup: Receive a MacBook, mouse, keyboard, monitor, and a $300 WFH stipend.
International Reach: Join a company whose product is trusted by global brands.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

SaaS applicationsAPI integrationsIdentity & Access Management (IAM)Identity Governance & Administration (IGA)identity management platformsRESTful APIsJavaScriptNode.jsPythonSQL

Soft skills

communication skillspresentation skillsinterpersonal skillscollaborationself-motivatedgrowth mindsetanalytical skillsproblem-solvingindependencetechnical translation