Torii

Customer Success Manager

• Own mid-market and commercial customer relationships from onboarding through renewal.
• Drive product adoption, ROI realization, and long-term account strategy.
• Lead renewal and expansion conversations, manage negotiations, and forecast accurately to hit Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) targets.
• Build trusted relationships with CISOs, IT leaders, and compliance stakeholders.
• Guide customers on access governance, audit readiness, and identity best practices.
• Partner closely with Sales, Product, and Support teams to advocate for customer needs.