Torii

Solutions Engineer

• Serve as the primary technical advisor for existing customers post-implementation
• Guide customers on best practices for access governance, SaaS discovery, lifecycle automation, and compliance
• Own the technical validation process, addressing customer questions, objections, and integration concerns.
• Lead technical discussions with IT, Security, Identity, and Engineering stakeholders
• Support advanced configurations, integrations, and custom workflows Assist with new use cases, feature rollouts, and platform expansions within existing accounts
• Partner with Customer Success to reduce time-to-value and increase adoption
• Troubleshoot complex technical challenges beyond standard support
• Work closely with Product, Engineering, and Sales to ensure a seamless customer experience.

Solution Architect – Post-Sales