AI Engineer

• Partner with Product to translate roadmap priorities into technical designs, implementation plans, and delivery strategies
• Design and implement features across application, data, and infrastructure layers
• Own and evolve core platform architecture across both Rails and Python systems
• Make high-impact architectural decisions (service boundaries, modularization, data access patterns, scalability)
• Build and optimize high-scale background processing systems (notifications, scoring, ingestion, exports, etc.)
• Develop workflows spanning APIs, background jobs, ingestion pipelines, search/discovery, and reporting
• Investigate production issues, identify root causes, and improve platform reliability
• Implement AI-powered features including LLM orchestration, prompt workflows, and observability controls
• Leverage AI-assisted development tools for coding, testing, refactoring, and documentation
• Document architectural decisions and system behavior for long-term maintainability
• Collaborate with Engineering, Product, Customer Success, and Support teams to continuously improve the platform

Staff AI Developer

Customer Support

• Handling inbound support requests by phone, AI-enabled chat, and email with a focus on delivering exceptional customer experiences to legal professionals and their clients
• Becoming a product expert; diagnosing, troubleshooting, and resolving product issues effectively
• Serving as a trusted advisor; providing solutions and coaching that enables our customers to leverage Clio to do their work more efficiently
• Identifying when a customer is a fit for an additional product or service, and connecting them with the appropriate team to learn more
• Capturing customer feedback for our Product teams
• Driving your career growth and development while Getting Better Every Day and contributing to a Win and Help Win culture

Customer Support Specialist, New Grads

Backend Engineer

• Facilitate effective communication with client project stakeholders regarding project status and recommendations.
• Craft client code that is not just efficient but also performant, testable, scalable, secure, and of the highest quality.
• Actively participate in accurate planning and estimation efforts, utilizing project methods and tools.
• Proficiently gather requirements and organize/present developed features for clients.
• Execute complex activities within the current methodology and quality standards, showcasing success across diverse engagements.
• Promote client success across the team by collaborating with engineers, designers, and managers to understand user pain points, anticipate potential problems, and iterate on solutions that drive client success.
• Engage in agile software development, including daily stand-ups, sprint planning, team retrospectives, and other governance activities.
• Actively participate in the Engineering Practice community, mentoring others through Communities of Practice (CoPs) or on project teams and supporting the growth of technical capabilities.
• Independently drive project delivery within defined architecture, demonstrating autonomy and accountability in all stages from conceptualization to deployment.

Full-Stack Software Engineer, Python/React

Full-stack Engineer

• Design, build, and maintain scalable full-stack applications across frontend, backend, and infrastructure layers
• Collaborate with Product, Design, Commercial, and Analytics teams to define and deliver impactful new features
• Build internal tools and operational systems that improve efficiency and scalability across the organisation
• Develop and integrate AI-powered workflows and LLM-based solutions using modern generative AI tooling
• Explore, evaluate, and optimise the use of LLMs and AI systems across products and internal processes
• Contribute to architectural decisions, scalability improvements, and ongoing platform evolution
• Build high-quality user experiences using modern frontend technologies and design systems
• Design and maintain reliable backend systems, APIs, and data structures
• Work across evolving technologies and help identify the right tools and approaches for different problems
• Participate in retrospectives, knowledge sharing, and continuous improvement initiatives
• Foster a collaborative, inclusive, and psychologically safe engineering culture
• Contribute to delivering products that create meaningful real-world impact for end users

Senior Product Engineer

• Develop features using algorithms that work optimally on very large data sets.
• Act as a team lead in the team.
• Write robust & re-usable code.
• Own a small set of microservices, analyze and improve efficiency, scalability, reliability and cost.
• Act as a primary on-call for owned services, responding to service degradations in a timely manner.
• Design and implement extremely high-volume, fault-tolerant, scalable backend systems that process and manage petabytes of customer data.
• Analyze and improve efficiency, scalability, and reliability of backend systems.
• Write robust code; demonstrate its robustness through automated tests.

Senior Backend Engineer

SDET

• Implements an automated test structure in the CI/CD pipeline.
• Directly contribute to the development of automated component, system integration (E2E), regression, backward compatibility and performance tests through continuous integration.
• Executes automated and manual test suites and ensure overall system quality prior to production release.
• Reports defects and issues to development teams and manage defects through to successful resolution.
• Creates software test artifacts including test strategy, test plans, test cases, and test summary reports.
• Continually seek opportunities to improve, optimize and simplify existing testing processes and methodologies.
• Works together with relevant teams and departments to improve product quality.
• Provides training, mentorship, and support to quality engineering team members, focusing on systems, policies, procedures, and core Quality processes.
• Support the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data.

Senior Software Engineer in Test, SDET

• Designing, developing, and deploying multi-region, high-performance search services using Golang, Elasticsearch, Kafka, and GCP alongside a collaborative, cross-disciplinary team.
• Take a high degree of independent ownership over our production search services—driving search relevance and tuning ranking algorithms to directly ship real-world products to customers nationwide.

Senior Engineer – Search

• Play an important role in building and expanding the architecture around the full lifecycle of Marley Spoon’s Logistics and Complaints systems, from order creation to ERP integrations, shipper integrations, complaints handling, and automation.
• Help architect and build services that directly benefit our new and long-term customers, supporting Marley Spoon’s ability to scale globally for years to come.
• Write testable and readable code with performance, reliability, and maintainability in mind.
• Coach your team members and contribute to a strong engineering culture.
• Work closely with other teams and your teammates to arrive at the best possible feature implementation.
• Help evolve systems that sit at the heart of how our brands and offerings operate across markets.

Professional Backend Software Engineer – Ruby, Elixir

Software Engineer

• Collaborate closely with senior resources to complete projects.
• Learn and apply knowledge of the Salesforce Platform.
• Develop and implement solutions based on client technical requirements.
• Assist project managers in translating client requirements and communicating effectively with clients.
• Communicate obstacles and blockers to the project team.

See all jobs on JobTailor

Staff AI Developer

Customer Support Specialist, New Grads

Full-Stack Software Engineer, Python/React

Full-Stack Software Engineer, Python/React

Senior Product Engineer

Senior Backend Engineer

Senior Software Engineer in Test, SDET

Senior Engineer – Search

Professional Backend Software Engineer – Ruby, Elixir

Junior Developer