IT Support Specialist
Penn State College of Education
iOSServiceNow
IT Engineer, Automation and Support
Torch
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $120,000 - $150,000 per year
Job Level
Mid-LevelSenior
Tech Stack
Amazon RedshiftAWSCloudGoogle Cloud PlatformJamfJavaScriptPythonReactRubySQL
About the role
- Handle day-to-day IT operations support and troubleshooting, manage employee onboarding and offboarding processes, provision and manage user accounts across systems, administer mobile device management using Kandji, and oversee Google Workspace administration and optimization.
- Design, build and maintain scalable custom integrations and automations leveraging SaaS REST APIs, low code platforms like Retool and Tray.io, cloud deployed solutions in Google Cloud and AWS (Python and/or Javascript), and data stores (SQL/Redshift) for rapid development.
- Enable business teams to leverage AI solutions (Gemini, OpenAI, etc.), help teams identify opportunities to automate processes and assist in planning and building of Gemini Gems, Custom GPTs, and AI powered workflows.
- Partner directly with teams across the organization to identify operational inefficiencies, translate business requirements into technical solutions, act as both product manager and engineer for internal automation projects, present solutions and gather feedback from stakeholders, and serve as an internal consultant to business teams on applying AI and automation to real-world use cases.
- Act as the first line of technical support by investigating and reproducing issues (Datadog, SQL, Ruby console), providing clear documentation of root causes, resolving bugs, authoring PRs, and deploying fixes to production; build self-service tools and automations to reduce repeat issues; partner with product and engineering to ensure long-term solutions.
Requirements
- 5+ years experience in IT engineering or similar role
- Hands-on experience with Git/GitHub workflows and cloud platforms (AWS/GCP)
- Experience contributing code (Python/React/Ruby) to resolve production bugs, authoring PRs, and deploying fixes
- Experience with REST API integration and AI platforms (Google Gemini, OpenAI, Anthropic, etc.)
- Google Workspace administration and Mobile Device Management experience (Kandji, Jamf, Intune)
- Account provisioning and employee lifecycle management processes
- Proficiency in at least one scripting language: Python, Ruby, React and/or JavaScript
- Experience with SQL databases
- Ability to design and deploy AI-powered applications and workflows
- Knowledge of AI agent frameworks and orchestration platforms
- Experience with low-code platforms (Retool, Tray, n8n, Zapier) preferred
- Background in SaaS systems administration and integration
- Strong problem-solving abilities and ability to communicate with non-technical stakeholders
- Must be US-based (Please note we are only accepting US-based applicants at this time.)
Benefits
- Generous Benefits –401K, health insurance (medical, life and disability insurance, 16 weeks paid parental leave, and your own Torch coach)
- Impactful Mission-Driven Work – Help empower a new generation of leaders to evolve as fast as the world around them
- A Team Who Walks The Walk – We understand coaching's transformative power firsthand and our internal practices are shaped by the same leadership principles we champion
- Remote-First Culture – Work from anywhere in the U.S., remote workstation stipend, unlimited FlexTime
- Competitive Compensation – Salary range of $120,000-$150,000 plus equity options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
PythonJavaScriptRubySQLREST APIAI solutionslow code platformsGitGoogle Workspace administrationMobile Device Management
Soft skills
problem-solvingcommunicationcollaborationconsultingstakeholder engagement
