Market Regulation Consultant – Pharmacy Benefit Manager
RSM US LLP
IT Support Specialist
Penn State College of Education
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $46,400 - $67,300 per year
Job Level
JuniorMid-Level
Tech Stack
iOSServiceNow
About the role
- Provide remote IT support via phone, chat, and email tickets, ensuring an outstanding customer experience
- Monitor and resolve service requests using ServiceNow, escalating support items as needed and adhering to university policies
- Assist users with troubleshooting, configuration, and remote setup of Windows and Mac OS devices, Office 365, and other university-supported software
- Ensure timely software updates and security patches to reduce threat vectors for endpoints
- Work with stakeholders to enhance support processes and implement measurable service improvements
- Actively engage in virtual team meetings, contribute to process development, and participate in peer mentoring to enhance team capabilities
- Support roughly 8,000 unique endpoint devices and 28 non-IT business units as a combination tier 1/tier 2 position
Requirements
- Knowledge and experience in centralized incident and request systems (e.g., ServiceNow)
- Knowledge and experience in Windows and Mac operating systems
- Office 365 administration and troubleshooting
- Endpoint security best practices
- Experience with Mac OS and iOS is preferred
- General Equivalency Diploma (GED) or High School (HS)
- 2+ years of relevant experience; or an equivalent combination of education and experience accepted
- Required Certifications: None
- Reliable high-speed internet connection and a dedicated workspace conducive to remote support
- Applicants must be authorized to work in the U.S.; Penn State does not sponsor or take over sponsorship of a staff employment Visa
- Shift: Monday-Friday 3pm-11pm EST
- Candidates should upload a cover letter and resume at the time of application
- Employment will require successful completion of background check(s)
Benefits
- Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being.
- Comprehensive medical, dental, and vision coverage
- Robust retirement plans
- Substantial paid time off including holidays, vacation and sick time
- Generous 75% tuition discount, available to employees as well as eligible spouses and children
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT supporttroubleshootingconfigurationendpoint securityOffice 365 administrationWindows operating systemMac OSiOSincident managementrequest management
Soft skills
customer experienceteam collaborationprocess developmentpeer mentoringcommunication
Certifications
General Equivalency DiplomaHigh School Diploma
