Network and Systems Administrator
MetroSys, Inc.
IT Desktop Support Technician – Apprenticeship
Tomorrow's Talent, LLC
full-time
Posted on:
Location Type: Office
Location: San Bernardino • California • 🇺🇸 United States
Visit company websiteSalary
💰 $19 - $25 per hour
Job Level
Entry Level
About the role
- The Desktop Support Technician supports and maintains organizational computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance.
- The Desktop Support Technician will also troubleshoot problem areas, in person or via phone, in a timely and accurate manner, and provide end-user assistance as required.
- Supports the development and implementation of new computer projects and new hardware installations.
- Performs on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions
- Installs, configures, tests, maintains, monitors, and troubleshoots end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.
- Constructs, installs, and tests customized configurations based on various platforms and operating systems.
- Maintains an inventory of devices and peripherals for auditing purposes.
- Acts as liaison to third-party technical contacts.
- Ensures clinical data is secured and backed up regularly.
- Works directly with and accepts direction and training from the Systems Administrator.
Requirements
- 3-5 years’ experience in Windows Server and Windows 7/10 Administration
- 3-5 years’ experience configuring and troubleshooting Cisco routers and switches
- Proficient with MS Office applications and computer hardware and software.
- Knowledge of Electronic Health Records and confidentiality regulations such as HIPAA and HITECH
- High school diploma or equivalent.
Benefits
- 100%employer-paid Healthcare
- Career advancement opportunities
- 11 paid Holidays
- Sick days
- Vacation PTO
- 401K
- Complete comprehensive Benefits package included.
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Windows Server AdministrationWindows 7 AdministrationWindows 10 AdministrationCisco routers configurationCisco switches configurationtroubleshootingcomputer hardwarecomputer softwaredesktop supportnetwork hardware
Soft skills
problem-solvingcommunicationend-user assistanceanalytical skillsteam collaborationcustomer serviceattention to detailtime managementadaptabilitytraining
