Toll Group

Global Key Account Manager

Toll Group

full-time

Posted on:

Location Type: Office

Location: New York City • California • New York • United States

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Salary

💰 $152,000 - $253,000 per year

About the role

  • Serve as the global commercial lead for assigned Global Strategic Customers (GSC).
  • Build and maintain strong, trust-based relationships across all levels of the customer organization.
  • Conduct regular business reviews (monthly, quarterly, annual) to evaluate KPIs, performance trends, and action plans.
  • Proactively resolve service issues and escalations with operational and product counterparts.
  • Ensure full compliance with contractual commitments and Service Level Agreements (SLAs).
  • Proactively manage and develop an allocated global customer portfolio.
  • Act as the primary point of contact and ensure high-quality communication with clients.
  • Lead customer meetings including KPI discussions, performance reviews, and new product introductions.
  • Drive issue resolution and maintain high customer satisfaction levels.
  • Coordinate closely with Global and Local Account Managers to support opportunity qualification and development.
  • Develop and execute strategic account plans to expand wallet share and profitability.
  • Identify cross-selling opportunities, new tradelanes, and solution-based growth.
  • Align customer strategies with global and regional commercial priorities.
  • Monitor and analyze performance data to identify trends, exceptions, and root causes.

Requirements

  • Bachelor’s degree in Business, Supply Chain, Logistics, or related field.
  • Minimum 5+ years’ experience in freight forwarding, logistics, or account management, including global account responsibility.
  • Proven ability to lead complex multinational customer relationships and drive strategic growth.
  • Strong knowledge of international logistics (air, ocean, customs) and trade compliance.
  • Strong commercial mindset, strategic thinking, and ability to influence globally.
  • High proficiency in Microsoft PowerPoint, Excel, and CRM platforms (Salesforce preferred).
  • Experience with EDI/API-based performance management and KPI tracking is an advantage.
  • Resilient, adaptable, culturally aware, and able to work with high professionalism.
Benefits
  • paid vacation
  • sick time
  • floating holiday time
  • health benefits
  • life insurance & personal accident insurance
  • 401k with company match
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementfreight forwardinglogisticsinternational logisticstrade complianceKPI trackingperformance managementstrategic account planningcross-sellingsolution-based growth
Soft Skills
relationship buildingcommunicationstrategic thinkinginfluencingproblem solvingadaptabilitycultural awarenessprofessionalismresiliencecustomer satisfaction