SVP, Head of Operational Risk Management
Reinsurance Group of America, Incorporated
Director, Fraud and Merchant Risk Operations
Toast
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $154,000 - $246,000 per year
Job Level
Lead
Tech Stack
SQL
About the role
- Own the end-to-end operating model for Fraud, Merchant Risk, and Merchant Compliance
- Define policies, SOPs, SLAs, and escalation pathways
- Set and track operational KPIs
- Lead cross-functional war rooms during fraud waves
- Operate onboarding controls including KYB/KYC verification
- Manage card-present and card-not-present fraud queues
- Oversee ACH risk, debit and credit card programs
- Lead controls for employer/employee identity
- Translate operational needs into requirements for case management
Requirements
- 10+ years in fraud/trust & safety, merchant risk, payments, or related operations
- 5+ years leading managers and multi-disciplinary operations teams
- Breadth across multiple product domains—payments, embedded finance
- Strong command of merchant compliance
- Track record implementing tooling and automation
- Analytical fluency (dashboards, SQL is a bonus)
- Exceptional cross-functional influence
Benefits
- Health insurance
- 401(k) matching
- Flexible working hours
- Paid time off
- Professional development opportunities
- Wellness programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
fraud managementmerchant riskmerchant complianceoperational KPIsKYB verificationKYC verificationcase managementSQLautomation
Soft skills
cross-functional leadershipanalytical fluencyinfluence
