Senior Product Manager
Insurify
SQL
Senior Manager, Billing Operations
Toast
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $112,000 - $179,000 per year
Job Level
Senior
Tech Stack
SQL
About the role
- Ensure billing and collections are completed with precision, timeliness, and an exceptional level of customer care
- Maintain and standardize billing and collections policies, SLAs, and procedures to ensure quality and consistency across teams
- Identify inefficiencies in workflows and processes and implement changes to enhance scalability and customer satisfaction
- Define and track KPIs for billing and collections and use data-driven insights to drive accountability and continuous improvement
- Oversee and directly resolve customer billing and collections escalations while ensuring a positive customer experience
- Partner with Sales, Customer Success, Finance, and IT to streamline quote-to-cash processes and eliminate customer pain points
- Inspire, coach, and grow a high-performing team focused on operational discipline and accountability
Requirements
- 7+ years of experience in Billing, Collections, Revenue Operations, or other transactional operations roles
- Demonstrated ability to manage and scale customer-facing operations with a strong service orientation
- Experience enforcing and improving policies, compliance, and SLAs in operational environments
- Proven ability to identify process inefficiencies and implement effective solutions
- Strong analytical skills, with the ability to interpret data, define KPIs, and use insights to inform decision-making
- Excellent communication and problem-solving skills, with a track record of resolving customer issues in a professional, customer-first manner
- Experience managing and developing high-performing teams
- Experience with systems such as Salesforce, Zuora Billing or OracleNetSuite; SQL or similar technical skills
- Experience working with shared service centers or offshore teams
