Franchise Services Bookkeeper
Empower Brands
Manager, Customer Success – Payroll
Toast
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $95,000 - $152,000 per year
Job Level
Mid-LevelSenior
About the role
- Manage a team of 8 PSMs to provide best-in-class customer experience
- Work closely with cross-functional partners to ensure alignment on topline OKRs
- Report on team and customer trends focused on product usage and customer sentiment
- Build, iterate and streamline playbooks, processes, and workflows
- Act as a point of escalation for customer concerns
- Be an ambassador for the Toast culture promoting performance and collaboration
Requirements
- 5+ years in Customer Success or Account Management in the SaaS industry
- 2+ years experience managing high-performing teams in the payroll or technology industry
- Expert knowledge of Payroll Processes & Fundamentals
- Significant knowledge of Payroll, Tax, and HR industry standards
- Experience managing programs or large process improvement projects
- Excellent communication, interpersonal and writing skills
- Love for developing people in a high growth environment
- Strong project management skills and an ability to multitask
- Creative, analytical and execution-oriented
Benefits
- Competitive compensation and benefits programs
- Flexible working hours
- Professional development opportunities
- Health and wellness programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer SuccessAccount ManagementPayroll ProcessesPayroll FundamentalsTax StandardsHR StandardsProcess ImprovementProject Management
Soft skills
CommunicationInterpersonal SkillsWriting SkillsTeam ManagementPeople DevelopmentMultitaskingCreativityAnalytical SkillsExecution Orientation
