Client Account Representative
DISA Global Solutions, Inc.
Client Support Specialist
Titan Cloud Software
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Titan Cloud is a market-leading provider of Fuel Asset Optimization, helping some of the world’s largest convenience stores, fleets, and suppliers reduce compliance risk, lower asset maintenance costs, and increase revenue and fuel yield.\n
- We serve as the enterprise software platform and system of record, connecting our clients' fuel, environment, store operations, and maintenance departments.\n
- Our customers save millions annually through reduced lost sales, improved customer experiences, fuel loss mitigation, and reduced environmental reserves and fines.\n
- Essential Functions:\n
- Triage Zendesk tickets from assigned clients.\n
- Troubleshoots and resolves Zendesk tickets for assigned clients, escalating to product or engineering team as needed.\n
- Assists in Titan Modules, Setups, and Implementation for assigned clients.\n
- Works closely with Account Manager to share client needs, goals, and issues for resolution.\n
- Acts as main point of contact for client issues, escalating to appropriate parties as needed.\n
- Performs other duties as assigned.
Requirements
- High School Diploma/GED required, bachelor’s degree preferred (computer science, information systems, business administration, or other industry-related curriculum)\n
- 1 year of experience in a customer support role is preferred.\n
- Experience using Zendesk preferred.
