Meets and exceeds revenue goals by developing new accounts and growing current hotel accounts in a profitable and win-win selling approach.
Direct Sales: Targets results-oriented high revenue potential sales calls to ensure a successful direct sales program.
Must have own reliable transportation and possess a valid state driver’s license in order to make sales calls.
Key Account Management: Maximizes current hotel key accounts by identifying and capturing those that offer revenue growth. Achieves a minimum of 90% of productivity goals and 100% of activity goals.
New Account Development: Captures competitor's accounts through networking, research and reader board surveys; acquires referrals from existing accounts and follows up on leads within 48 hours.
Plans and implements an on-going Targeted Account Development "hit list".
Continually targets and prospects for new business through telemarketing and creativity.
Yield Management: Utilizes yield management techniques by profitably negotiating room rates and function space commitments.
Account Service and Management: Maintains well-documented, accurate, organized and up-to-date file management system; develops strong customer relationships; develops customer profiles and maintains effective trace system; promptly follows-up on customer needs.
Product Knowledge: Conducts research, surveys, personal investigation and studies marketplace and territory.
Time Management: Focuses on revenue-producing activity and maximizes selling time by dedicating a minimum 90% work time on direct sales efforts.
Professionalism: Controls expenses while traveling, represents hotel and Sage with high integrity, exhibits team attitude, displays neat appearance.
Requirements
Minimum of high school diploma or equivalent.
One year minimum in sales, customer service related position or hotel experience preferred.
Requires knowledge of general sales techniques.
Requires yield management experience.
Requires highly developed customer service skills.
Requires ability to hear, speak, read and write English fluently.
Requires 12th grade level mathematics, spelling and reading skills.
Requires effective business writing skills.
Must be able to meet clients on and off premises, to tour property and attend functions, to climb stairs, use door keys and operate basic office equipment.
Vision to read fine print and computer screens, to see colors, to observe rooms in poorly lit conditions.
Understand and follow verbal/written instructions.
Work on more than one task at a time.
Develop strong internal and customer relationships.
Set and manage priorities and plan activities in advance.