Sage Hospitality Group

Sales

• Solicit, capture, plan and coordinate small meetings (10 rooms or less), social and catering-only functions
• Finalize catering-only business and maximize banquet space to meet/exceed revenue goals
• Solicit, negotiate and book new and repeat business via outside sales, telemarketing, mailings, networking
• Execute a territorial marketing strategy to capture maximum revenue and meet sales goals
• Plan, upsell and detail meetings/functions (space, times, equipment, menus, themes/decorations)
• Complete contracts and prepare banquet event orders and appropriate paperwork
• Coordinate with hotel departments and resolve issues, complaints, and problems to ensure quality delivery and customer satisfaction
• Prepare status and period-end reports
• Maintain up-to-date knowledge of corporate and hotel procedures, products and competition
• Provide professional communication with guests and associates and support Conference Services as needed

Catering Sales Manager

• Meet and exceed revenue goals by developing new accounts and growing current hotel accounts
• Emphasis on SMERF market and targeting high revenue potential sales calls
• Key account management to maximize current hotel key accounts and achieve productivity and activity goals
• New account development through networking, research and competitor account capture
• Acquire referrals and follow up on all leads within 48 hours; send leads to other Sage hotels when appropriate
• Plan and implement ongoing Targeted Account Development "hit list" to create new revenue and contracts
• Continually prospect for new business through telemarketing and other methods
• Utilize yield management techniques to profitably negotiate room rates and function space commitments
• Maintain organized and up-to-date file management and customer profiles with trace system
• Develop strong customer relationships via frequent communication and professional interaction
• Promptly follow up on customer needs and inquiries
• Conduct research, surveys and market studies to capitalize on hotel strengths
• Focus on revenue-producing activity and dedicate minimum 90% work time to direct sales
• Control expenses while traveling and represent the hotel and Sage with integrity and professionalism
• Exhibit positive team attitude, maintain open communication, and present a neat, business-like appearance at all times

Sales Manager

Manager

• Assist the Executive Housekeeper in managing associates and ensuring cleanliness and sanitation of hotel, guest rooms, public areas, laundry and other assigned areas.
• Coordinate functions of Housekeeping and Laundry departments and ensure impeccable levels of cleanliness and upkeep.
• Directing, interviewing, hiring, counseling, plan work schedules, assign work duties of Housekeeping associates.
• Lead pre-shift meetings, communicate arrivals, departures, identify VIPs, delegate room assignments and duties.
• Monitor housekeeping staff productivity and efficiency; recommend promotions or changes in status.
• Assist in handling employee complaints, grievances and disciplining up to termination when necessary.
• Determine materials, supplies, and tools to be used or bought, stocked and sold.
• Supervise and inspect cleaning of guest rooms, turndown service, public areas and back of the house; ensure compliance with SOPs and health/sanitation standards.
• Implement emergency training and procedures; issue assignments to staff and issue supplies/goods to staff at beginning of shift.
• Respond to guest requests, concerns and problems; log items into Lost and Found.

Housekeeping Manager

• Meets and exceeds revenue goals by developing new accounts and growing current hotel accounts in a profitable and win-win selling approach.
• Direct Sales: Targets results-oriented high revenue potential sales calls to ensure a successful direct sales program.
• Must have own reliable transportation and possess a valid state driver’s license in order to make sales calls.
• Key Account Management: Maximizes current hotel key accounts by identifying and capturing those that offer revenue growth. Achieves a minimum of 90% of productivity goals and 100% of activity goals.
• New Account Development: Captures competitor's accounts through networking, research and reader board surveys; acquires referrals from existing accounts and follows up on leads within 48 hours.
• Plans and implements an on-going Targeted Account Development "hit list".
• Continually targets and prospects for new business through telemarketing and creativity.
• Yield Management: Utilizes yield management techniques by profitably negotiating room rates and function space commitments.
• Account Service and Management: Maintains well-documented, accurate, organized and up-to-date file management system; develops strong customer relationships; develops customer profiles and maintains effective trace system; promptly follows-up on customer needs.
• Product Knowledge: Conducts research, surveys, personal investigation and studies marketplace and territory.
• Time Management: Focuses on revenue-producing activity and maximizes selling time by dedicating a minimum 90% work time on direct sales efforts.
• Professionalism: Controls expenses while traveling, represents hotel and Sage with high integrity, exhibits team attitude, displays neat appearance.

Accounts Receivable

• Bills and collects all revenue owed to the hotel in an accurate, timely manner in accordance with accounting policies and procedures.
• Sort and verify accuracy of Night Audit work (primarily receivables aspect), including reconciliation of banquet check extensions and coding of banquets at cost.
• Review and route sales and promotion checks with back-up and record department administration phone calls, informing Assistant Controller of potential concerns.
• Post city ledger payments in PMS system; reconcile and bill all city ledger accounts.
• Perform follow-up billing and credit collection documentation; inform Assistant Controller of potential uncollectible accounts.
• Reconcile credit card back-up to General Cashier Summary and inform Assistant Controller of discrepancies; bill out credit cards (AMEX, DINERS, etc.) and maintain accurate logs.
• Set up new accounts per established credit policy and assist in reconciling open account status items.
• Input General Cashier Summary and maintain binder; file and distribute credit card cancellations, bulletins and credit warnings.
• Process and follow-up on all returned checks accepted as cash payment.
• Record General Ledger and City Ledger reconciliations.

Accounts Receivable Specialist

Engineer

• Carry a portable radio and stay in constant communication with central base station
• Respond to engineering service calls and prioritize guest requests
• Perform preventive maintenance and repairs on kitchen, laundry, boiler, plumbing, pool, HVAC, electrical and guest rooms
• Monitor and maintain engineering functions when staffing is limited (weekends/evenings)
• Respond to emergency situations including fire alarms, bomb threats, disasters and power failures and notify authorities
• Make rounds of the hotel property to ensure everything is in working order and clean/maintain equipment and work areas
• Complete maintenance requests, take equipment and meter readings, document parts used/needed, and maintain preventive maintenance records
• Handle elevator breakdowns and report unsafe conditions to leadership

Maintenance Engineer

• ▪ Assist sales managers in obtaining customer satisfaction by performing clerical and administrative duties relating to guest and hotel communications and sales.
• ▪ Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
• ▪ Answer sales office phones when sales staff not available.
• ▪ Respond to all sales inquiries accurately, timely and in a professional manner.
• ▪ Type correspondence, reports and necessary forms i.e. contracts, as well as prepare proposals or other letters as directed.
• ▪ Coordination of all group and wedding business as contracted by the sales manager/DOS.
• ▪ Contact and provide appropriate follow-up on all signed/contracted business within five (5) working days.
• ▪ Determine and coordinate all needs of the customer.
• ▪ Responsible for effectively communicating with the various departments to ensure that the meeting and related functions are executed to exceed the client’s expectations.
• ▪ Maintains well documented, accurate, organized and up-to-date file management.
• ▪ Develops strong customer relationships through appropriate client communication and the use of professional, courteous and ethical interpersonal interaction.
• ▪ Work with sales personnel to achieve required sales team goals.
• ▪ Have current knowledge of hotel rates, strategies, discounts and promotions.
• ▪ Assist with completing any required sales reports.
• ▪ Develop an effective communication and information system with the hotel team to disseminate details of upcoming group, meeting events and special events.
• ▪ Assist hotel with implementing hotel specific selling strategies.
• ▪ Follow-up on all customers’ needs and inquires in an efficient and expedient manner.
• ▪ Represent themselves and the hotel with the highest level of integrity and professionalism.
• ▪ Exhibit a positive and involved team attitude to all hotel departments and maintain open communication with all co-workers.
• ▪ Display a neat, clean and business-like appearance at all times.
• ▪ Creates monthly social hour calendar with the Director of Sales.
• ▪ Assists the Sales department with monthly luncheons, client events, etc.
• ▪ Conduct walk-in tours
• ▪ Create gift bags for guest traces, VIP’s, Hug’s, etc.
• ▪ Keep supplies stocked and on hand.
• ▪ Work with EBC on all group turnover and proper execution of the groups.

Sales Coordinator

Financial Planning and Analysis

• Supervise and coordinate the Accounting Operations in the hotel to ensure accurate, timely and consistent reporting
• Supervise Payroll, Accounts Payable, Accounts Receivable, Cashier and Night Audit employees; hire, train, schedule, coach and conduct performance reviews
• Ensure daily accounting operations comply with SOPs and Federal, State and local laws and regulations
• Analyze and reconcile all general ledger accounts and bank statements
• Prepare financial statements and reports for management
• Assist in compilation and preparation of annual budget, forecasts, taxes and other financial reports
• Train, monitor and coordinate implementation and maintenance of financial and cash controls across departments
• Resolve problems and ensure maintenance of accounting systems and equipment
• Analyze tenants, leases and rent reports; ensure compliance with hotel leases and management contracts
• Assume responsibilities of the Director of Finance in his/her absence

Assistant Director of Finance

Events

• ▪ Patrol all areas of the property including outside parking lots on a regular basis.
• ▪ Respond to any guest complaints and concerns and investigate to remedy the situation with a sense of urgency.
• ▪ Note, search for, handle and report any unusual circumstances, safety violations, car theft, destruction and/or suspicious or undesirable persons and escort off property, if necessary.
• ▪ Document a concise security report on a daily log including incidents of theft, accidents and safety violations.
• ▪ Complete the necessary security forms to document losses of property or personal injury to guest or associate.
• ▪ Maintain familiarity of all hotel disaster and emergency policies, procedures and regulations; respond immediately to emergency alarms or calls for help, determine course of action, notify appropriate authorities and perform first aid and CPR as needed.
• ▪ Conduct investigations of security incidents.
• ▪ Enforce the 'No Solicitation Policy' of the property.

Catering Sales Manager

Sales Manager

Housekeeping Manager

Sales Manager

Accounts Receivable Specialist

Maintenance Engineer

Sales Coordinator

Assistant Director of Finance

Loss Prevention Officer