TIME Manufacturing Company, Inc.

Outside Sales

• Actively manage and grow a dedicated sales territory in Michigan with our BrandFX and Versalift brands, including a pre-existing customer base.
• Develop and maintain strong relationships with fleet departments, including utility and municipal fleets, co-ops, contractors, and telecom.
• Provide consultative sales expertise to customers, focusing on understanding and exceeding their expectations.
• Effectively communicate technical details of truck-mounted equipment, ensuring customers understand product features and benefits.
• Work closely with internal teams, including engineering, customer service, and technical support, to ensure seamless delivery and customer satisfaction.
• Attend and participate in trade shows and industry events to represent TIME Manufacturing Company and generate leads.
• Use CRM tools to track sales activity, manage customer interactions, and report on performance.

Territory Sales Manager

Sales Operations Manager

• Customer Experience Champion: You help provide an excellent customer experience by ensuring customer information, orders, registrations, invoices and related documents are accurate and processed on time.
• Order & Delivery Coordinator: You support the administrative side of the sales process and help ensure customer orders move smoothly from order entry through delivery.
• Business Connector: You support invoicing, accounts payable, accounts receivable, payroll administration and general business administration activities.
• Connection Builder: You work closely with Sales, Operations, Service, Logistics, Finance, HR, customers and external partners to keep information flowing and help solve day to day administrative challenges.
• Support customer order administration. Keep order information accurate, complete and up to date. Follow up on missing information when needed.
• Maintain customer and vendor information in the ERP system. Ensure names, addresses, payment terms, tax information and contact details are accurate and up to date. Maintain high data quality across business records.
• Prepare and process vehicle registration documents and ensure registration requirements are completed on time. Coordinate registration activities with customers, internal teams and external partners.
• Prepare and process customer invoices. Verify invoice information against orders, delivery documents and commercial agreements. Manage accounts receivable documentation and payment records. Process vendor invoices and prepare payments for approval by the Country Manager. Maintain accurate financial records and supporting documentation.
• Support basic employee administration activities. Collect and prepare employee information, time records, payroll inputs and related documents.
• Maintain organized and accessible business records. Ensure sales, operations, finance, registration, payroll and employee documents are properly filed. Support audit and compliance requirements through accurate documentation.
• Work closely with Sales, Operations, Service, Logistics, Finance and HR. Follow up on missing information and open tasks. Help remove administrative bottlenecks. Support efficient day to day business operations.

Sales and Operations Coordinator

Customer Support

• Provide daily support to Parts CSRs with customer inquiries, escalations, and order-related issues
• Assist in handling high-priority customer accounts and escalated situations
• Help ensure customer inquiries are acknowledged and responded to within department expectations
• Support customer communication standards and professionalism across the team
• Assist with resolving customer concerns related to pricing, availability, lead times, shipping, and order status
• Promote a positive customer experience through proactive communication and follow-up
• Assist with onboarding and training of new Parts CSRs
• Provide ongoing coaching and reinforcement of customer service expectations and processes
• Help develop training materials, guides, and process documentation
• Support cross-training initiatives within the department
• Identify training gaps and communicate opportunities for improvement to management
• Serve as a day-to-day resource for team questions and operational support
• Reinforce department SOPs, workflows, and communication standards
• Help monitor order follow-up, customer response times, and open issues
• Support continuous improvement initiatives within the department
• Assist with maintaining organized documentation and process consistency
• Work collaboratively with Purchasing, Warehouse, Technical Support, Engineering, and other internal departments to support customer needs
• Help ensure team adherence to established procedures and expectations
• Lead by example in professionalism, accountability, teamwork, and communication
• Support a positive and collaborative team environment
• Assist in driving department goals and service expectations
• Escalate ongoing concerns or process gaps to management when necessary
• Help promote consistency across team communication and customer interactions
• Serve as escalation point for customer concerns. Step in when requests are delayed or unresolved
• Support CSRs & Technical CSRs in complex situations
• Ensure customers receive timely updates and resolutions
• Validate accuracy of quotes/orders
• Coach team on pricing, lead times, and parts accuracy
• Escalate issues when data appears incorrect
• Partner with engineering and supply chain on part data corrections
• Support improvements to parts data and internal processes
• Build relationships with Engineering, Warranty, Service, Supply Chain
• Coordinate with internal departments to obtain needed updates
• Report all customer complaints through the appropriate company channel
• Communicate daily with Head of Business Services, North America
• Participate in operations and improvement meetings
• Coach team members regularly
• Support CSRs on understanding parts, processes, and communication
• Support Technical CSRs with escalated issues
• Encourage continuous learning
• Promote culture of ownership, urgency, and professionalism
• Maintain punctuality and consistent presence
• Lead calmly and professionally

Parts Customer Service Lead

• Provide world-class customer service to all parts customers.
• Answer all incoming phone calls.
• Respond to all voicemails within 24 hours.
• Respond to all incoming customer emails within 24 hours, following the 24-hour communication flow: If status/answer is known → respond with the solution. If status/answer is not known → notify the customer, the request is being worked and follow up daily.
• Ensure no customer request goes unanswered.
• Provide updates on order status, lead times, pricing, and required follow-up.
• Maintain a professional tone and send properly structured emails.
• Create accurate parts quotes through the ERP.
• Validate pricing before sending to customers.
• Enter sales orders the same day for orders received before 3:00 PM.
• Verify part numbers, availability, substitutions, and compatibility.
• Communicate lead times clearly and escalate inconsistencies.
• Support improvements to parts data and internal processes.
• Coordinate with internal departments to obtain needed updates.
• Follow up daily on pending customer information.
• Communicate delays to the Parts Customer Service Supervisor.
• Report all customer complaints through the appropriate company channel.
• Support team members with workload and knowledge sharing.
• Demonstrate strong problem-solving and professionalism.
• Maintain punctuality and consistent attendance.
• Execute leadership direction and escalate when necessary.

Territory Sales Manager

Sales and Operations Coordinator

Parts Customer Service Lead

Customer Service Representative