Customer Service Representative

TIME Manufacturing Company, Inc.

Parts Customer Service Representative delivering customer service for TIME Manufacturing Company, focusing on customer inquiries and support within North America.

Posted 5/30/2026full-timeWestlake • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $22 - $24 per hourWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Provide world-class customer service to all parts customers.
Answer all incoming phone calls.
Respond to all voicemails within 24 hours.
Respond to all incoming customer emails within 24 hours, following the 24-hour communication flow: If status/answer is known → respond with the solution. If status/answer is not known → notify the customer, the request is being worked and follow up daily.
Ensure no customer request goes unanswered.
Provide updates on order status, lead times, pricing, and required follow-up.
Maintain a professional tone and send properly structured emails.
Create accurate parts quotes through the ERP.
Validate pricing before sending to customers.
Enter sales orders the same day for orders received before 3:00 PM.
Verify part numbers, availability, substitutions, and compatibility.
Communicate lead times clearly and escalate inconsistencies.
Support improvements to parts data and internal processes.
Coordinate with internal departments to obtain needed updates.
Follow up daily on pending customer information.
Communicate delays to the Parts Customer Service Supervisor.
Report all customer complaints through the appropriate company channel.
Support team members with workload and knowledge sharing.
Demonstrate strong problem-solving and professionalism.
Maintain punctuality and consistent attendance.
Execute leadership direction and escalate when necessary.

Requirements

What you’ll need

Candidate must be well versed in Microsoft Office, more specifically, Excel and Outlook
Candidate must be professional with an emphasis of providing world-class customer service - A background in customer service is preferred
Candidate must be a self-starter willing to learn and take on new challenges
Candidate must have great time management
Candidate must be organized, a problem solver, and comfortable with delegating tasks and holding team members responsible
Candidate must be prepared to resolve issues, for less than satisfied customers, while providing professional, top-tier, customer service
Candidate must be able to work well with other team members to support our customers
Candidate must be punctual, and in attendance, as customer service must always be available to our customer
Candidate must be comfortable with making decisions, but at the same time, knowledgeable of when to escalate
Candidate must be able to critical think and apply to their work
Candidate must be able to communicate effectively and execute any visons or direction needed

Benefits

Comp & perks

Competitive salary
Comprehensive health, dental, and vision insurance plans
401(k) with company match
Paid time off and holidays
Professional development opportunities
Collaborative and innovative work environment

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer serviceparts quotingsales order entryproblem-solvingtime managementcritical thinkingdelegationcommunication

Soft Skills

professionalismorganizationpunctualityteam collaborationleadershipresponsibilityadaptabilityself-starter