Ticketmaster

Client Operations Intern

Ticketmaster

internship

Posted on:

Location Type: Hybrid

Location: Beverly Hills • California • New York • United States

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Salary

💰 $17 - $18 per hour

Job Level

Entry Level

About the role

  • Develop a client centric mentality
  • Exposure to Salesforce CRM platform
  • Exposure to client satisfaction and corporate metrics
  • Understand ethics, compliance, and business conduct pertaining to the industry
  • Understand time management requirements when working with individuals or clients/teams
  • Understand how large companies function and communicate
  • Insight into budgeting in regards to overtime and Travel/Entertainment
  • Learning new Ticketmaster Product and learning from the staff in product adoption and training
  • Monitor key product usage to assist in creation of area best practices
  • Shadow and assist at a client box office to understand the inner operations of a venue
  • Understand the needs of small & large clients, and why they are different or similar
  • Learn how to apply operational skills and tactics towards events and onsales
  • Assist with checking client event submissions and event changes
  • Develop & observe presentation skills
  • Learn operational/metric tracking techniques
  • Understand and assist in the execution of event onsales or reports for clients
  • Understand the necessity of detailed product analytics
  • Develop competencies in planning management
  • Work with our clients and staff to develop strong communication skills
  • Major event support, to include assisting with venue access control
  • Become familiar with ticketing software programs
  • Gain substantial knowledge into Access Control and reporting programs
  • Develop planning, organizational and time management skills
  • Increase knowledge of computer skills and technology
  • Develop team-based work competencies such as Accountability, Teamwork & Service Excellence.

Requirements

  • Currently enrolled in an accredited college, university or trade school
  • Must be eligible for school credit (and able to supply a letter from sponsor/administrator upon request)
  • Be working toward a degree in Sports/Event Management, Marketing or Communications is preferred
  • Must be 18 years or older and have junior standing or above
  • Must be able to commit to a minimum internship schedule of 20 hours per week and a maximum of 30 hours per week with some availability to work evenings, weekends and holidays
  • Be detail oriented
  • Eager to learn and be proactive with new tasks
  • The ability to always conduct yourself in a professional matter
  • The ability to learn and absorb at a fast pace
  • High proficiency in MS Office, particularly Excel
  • Proficient in leveraging AI tools for research, summarization, drafting, analysis, and workflow automation.
Benefits
  • Paid school credit
  • Inclusive environment
  • Professional growth opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Salesforce CRMevent managementbudgetingoperational skillsproduct analyticsmetric trackingticketing softwareAccess ControlMS OfficeExcel
Soft Skills
client centric mentalitytime managementcommunication skillspresentation skillsorganizational skillsteamworkaccountabilityservice excellencedetail orientedproactive learning