About the role
- Provide vision and direction for Regional Area Managers, Area Managers and Client Managers
- Evaluate and manage performance within their direct reports and entire organisation
- Manage employee development
- Build consistency across Regions, Areas and Client Support organisation
- Develop strategies to continually improve support while reducing costs
- Conduct regular client meetings whereby best practices are reviewed
Requirements
- BA or equivalent experience
- Client Support or Management Experience
- Minimum of 5 years experience in ticketing industry
- Minimum of 5 years of managerial experience
- Strong working knowledge of Microsoft Excel, Word, and PowerPoint
- Health insurance
- Professional development opportunities
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Microsoft ExcelMicrosoft WordMicrosoft PowerPoint
Soft skills
leadershipperformance managementemployee developmentstrategic planningclient relationship management