Customer Operations Lead
Amber Electric
Strategy & Operations Associate
Amber Electric
full-time
Posted on:
Location Type: Hybrid
Location: Melbourne • 🇦🇺 Australia
Visit company websiteSalary
💰 A$95,000 - A$120,000 per year
Job Level
JuniorMid-Level
Tech Stack
SQL
About the role
- Lead and support high-impact strategic and operational projects that improve efficiency, scalability and the customer experience.
- Identify and execute opportunities for automation and continuous improvement across customer and internal workflows.
- Partner with Product and Tech teams to enhance internal tooling, data systems and operational visibility.
- Conduct deep-dive analyses using SQL and other data tools to diagnose issues, uncover insights and drive recommendations.
- Build and maintain lightweight dashboards, metrics and reporting frameworks to track key performance indicators across the business.
- Work with external vendors and technology partners to evaluate and implement process automation solutions.
- Contribute to building repeatable frameworks, documentation and playbooks that improve how Amber operates and makes decisions.
Requirements
- 3+ years of experience in management consulting, strategy, operations or a data-driven role in a high-growth environment.
- Proficiency in SQL - you can independently query data, validate insights and structure analyses without relying on data teams.
- Strong analytical capability and comfort with Excel/Sheets, data visualisation and business case modelling.
- Structured thinker who can translate complex problems into clear frameworks and action plans.
- Excellent communicator who can influence cross-functional partners and present insights clearly.
- Thrive in fast-paced, ambiguous environments with shifting priorities.
- **Bonus:** familiarity with automation tools or AI-based systems.
Benefits
- Be **part of a growing technology start-up** that will shape the future of renewable energy in AU and globally
- **Flexible working hours** with provision for regular work from home arrangements
- **Competitive salary and equity**
- **Annual Learning & Development budget** to support your personal growth
- **Exciting office location in the CBD**
- **Equitable gender-neutral parental leave policies**
- An **external Employee Assistance Plan** for mental health support
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SQLdata analysisdata visualizationbusiness case modelingautomationcontinuous improvementmetrics trackingreporting frameworksprocess automation
Soft skills
analytical capabilitystructured thinkingcommunicationinfluencingproblem-solvingadaptabilitycollaborationdecision-making