Strategy & Operations Associate
Amber Electric
SQL
Customer Operations Lead
Amber Electric
full-time
Posted on:
Location Type: Hybrid
Location: Melbourne • 🇦🇺 Australia
Visit company websiteSalary
💰 A$105,000 - A$125,000 per year
Job Level
Senior
About the role
- Build and manage a team of 4-8 customer operations specialists
- Manage day to day customer operations, driving strong productivity from your team to meet key SLAs and metrics relating to customer experience
- Own functional domains relating to the end to end customer experience. Maintain, update and drive meaningful improvement of internal processes and FAQs relating to these domains
- Identify and execute on key initiatives to support new product launches and/or drive step change in customer experience
- Mentor and develop junior members of the team through regular quality assurance checks and coaching
- Be a key member of the operations leadership team and provide thought leadership on how to create the best end to end experience for our customers
Requirements
- Minimum 3-4 years of experience managing a customer support and/or operations team
- Bachelor’s degree or equivalent
- Excellent (and proven) leadership skills and are passionate about developing others. You have the ability to set goals and motivate others to drive the right actions and achieve them
- Empathetic and understands how to build trust and rapport with your team in order to challenge them and facilitate growth
- Customer centric and always striving to create a better experience for our customers
- Strong problem-solving ability - you embrace challenges, think on your feet and work strategically to find solutions
- Entrepreneurial spirit that thrives in a fast paced environment, deals well with ambiguity and focuses on driving impact
- High attention to detail
- Excellent written, verbal and in-person communication skills
Benefits
- Be **part of a growing technology start-up** that will shape the future of renewable energy in AU and globally
- **Flexible working hours** with provision for regular work from home arrangements
- **Competitive salary and equity**
- **Annual Learning & Development budget** to support your personal growth
- **Exciting office location in the CBD**
- **Equitable gender-neutral parental leave policies**
- An **external Employee Assistance Plan** for mental health support
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
leadershipmentoringcoachingproblem-solvingcustomer centricityattention to detailcommunicationteam buildinggoal settingtrust building
Certifications
Bachelor’s degree