Operations

• Build and manage a team of 4-8 customer operations specialists
• Manage day to day customer operations, driving strong productivity from your team to meet key SLAs and metrics relating to customer experience
• Own functional domains relating to the end to end customer experience. Maintain, update and drive meaningful improvement of internal processes and FAQs relating to these domains
• Identify and execute on key initiatives to support new product launches and/or drive step change in customer experience
• Mentor and develop junior members of the team through regular quality assurance checks and coaching
• Be a key member of the operations leadership team and provide thought leadership on how to create the best end to end experience for our customers

Customer Operations Lead

Fund Operations Manager

Fund Operations Officer

Strategy & Operations Manager

Director, Field Operations

Director, Field Operations