Amber Electric

Full-stack Engineer

• Make sustainable and high quality technical contributions across the stack in the areas of your speciality
• Flexibly contribute outside your speciality in other areas of the stack supporting colleagues when they need it
• Work collaboratively with your peers in product and across the wider company to ensure you're always shipping the right thing the right way at the right time
• Mentor and support other members of the engineering team
• Take high level ownership of technical design and project delivery

Senior Software Engineer – Tech Enablement Team

Engineering Manager

• Build a balanced and high performing team, through recruiting from a wide range of backgrounds, experience levels, etc
• Grow the individual capabilities of team members through continuous professional development, training, and performance reviews
• Cultivate a highly collaborative environment and foster psychological safety
• Contribute to technical and product strategy, especially where they touch on the capabilities (or gaps) of your team
• Contribute to scalable and repeatable team processes and documentation (ie onboarding, performance review structures, etc.)

Software Engineering Manager – Optimisation Team

Chief of Staff

• Own the executive team's operating rhythm ****— agendas, pre-reads, making sure decisions get made rather than deferred, and following up on the things people committed to but haven't done yet
• Be the connective tissue across functions — when something falls between two teams, or a decision needs more than one ELT member in the room, you'll see it and do something about it; whether that's facilitating the conversation, flagging it up, or owning it yourself
• Help our co-CEOs get the most out of their time — making sure they're well-prepared for the meetings that matter, protecting their focus during high-demand periods, and handling the things that don't need to reach them at all
• Allow information to flow better across the organisation — translating what's happening at the exec level into clear, consistent messages, and making sure they actually reach the people who need to hear them
• Form and lead the ELT+ group — our extended leadership layer that sits just below the executive team — setting the rhythm, keeping information flowing across it, and helping it become a genuinely useful part of how Amber runs
• Pick up whatever needs a trusted owner — new initiatives, time-sensitive projects, things that don't fit neatly anywhere else

Chief of Staff – EU

• Own the executive team's operating rhythm — agendas, pre-reads, making sure decisions get made rather than deferred, and following up on the things people committed to but haven't done yet
• Be the connective tissue across functions — when something falls between two teams, or a decision needs more than one ELT member in the room, you'll see it and do something about it; whether that's facilitating the conversation, flagging it up, or owning it yourself
• Help our co-CEOs get the most out of their time — making sure they're well-prepared for the meetings that matter, protecting their focus during high-demand periods, and handling the things that don't need to reach them at all
• Allow information to flow better across the organisation — translating what's happening at the exec level into clear, consistent messages, and making sure they actually reach the people who need to hear them
• Form and lead the ELT+ group — our extended leadership layer that sits just below the executive team — setting the rhythm, keeping information flowing across it, and helping it become a genuinely useful part of how Amber runs
• Pick up whatever needs a trusted owner — new initiatives, time-sensitive projects, things that don't fit neatly anywhere else

Customer Support

• Provide high-quality customer support across billing and account enquiries, with a strong focus on customers experiencing financial hardship, family and domestic violence (FDV), and those eligible for concessions.
• Manage inbound and outbound customer communications via phone, email, and other channels, delivering clear, compassionate, and solutions-focused service.
• Manage and administer financial hardship programs in line with regulatory obligations and company policy, ensuring customers are offered sustainable and realistic solutions.
• Assess customers’ financial circumstances with empathy and accuracy to determine appropriate support options, including payment plans, extensions, and tailored assistance programs.
• Identify and support customers affected by family and domestic violence, applying safe communication practices, maintaining strict confidentiality, and implementing appropriate account protections.
• Process and validate concession applications, ensuring eligibility criteria are met and applied correctly to customer accounts.
• Process and manage life support customers, including accurately managing registrations and deregistrations.
• Investigate and resolve account disputes and complaints in a timely manner and assist with escalations from other teams.
• Educate customers on wholesale rates, tariffs, controlled load, solar feed-in credits, and usage patterns.
• Monitor and escalate recurring account issues or system errors and communicate them clearly to the wider team.
• Educate our customers on Amber’s product and processes, as well as addressing their concerns and problems, via email, phone and live chat in Zendesk
• Handle a consistent volume of inbound/ outbound customer calls or emails professionally and work to resolve customer queries promptly in regards to account changes, concessions and financial hardship
• Consistently achieve KPI targets and maintain required quality assurance standards.
• Work closely with our external stakeholders to help solve customer problems and deliver a seamless customer experience
• Support your teammates and the wider Amber team with questions flagged in internal channels.
• Ensure all interactions comply with energy regulations, privacy policies, and company standards.

Customer Service Specialist, Vulnerable Customers – Casual Role

Product Manager

• Own the direction, goals, and quality of Amber's core product — pricing, devices, and core customer experiences — and managing the PMs, structure and organisation within it
• Shape the core product to serve a growing number of retail and utility partners around the world, not just Amber's own brand
• Define and maintain Amber's product vision and strategy
• Act as a partner to Matt Sain, align product and engineering priorities and ways of working
• Mature our product practices — roadmapping, discovery, goal-setting — to match our current scale and ambition
• Continue to build a product culture of clarity, accountability, and craft

Senior Software Engineer – Tech Enablement Team

Software Engineering Manager – Optimisation Team

Chief of Staff – EU

Chief of Staff

Customer Service Specialist, Vulnerable Customers – Casual Role

Director of Product