Director, Field Operations
Ticketmaster
Director, Field Operations
Live Nation Entertainment
full-time
Posted on:
Location Type: Hybrid
Location: Melbourne • 🇦🇺 Australia
Visit company websiteJob Level
Lead
About the role
- Provide leadership for employees and deliver outstanding support, vision, and guidance for their region
- Build consistency across Regions, Areas and Client Support organisation
- Develop strategies to continually improve support while reducing costs
- Manage budgets, purchasing, and hiring
- Oversee support provided to the client for all TM systems and products
- Conduct regular client meetings whereby best practices are reviewed and recommendations are made
- Communicate regularly with function leads across the organisation to assure client relations and support is at high levels
Requirements
- BA or equivalent experience
- Client Support or Management Experience
- Minimum of 5 years experience in ticketing industry
- Minimum of 5 years of managerial experience
- Demonstrated success in operations, client relations, and project management
- Experience with higher level Ticketmaster system skills is required
- Strong working knowledge of Microsoft Excel, Word, and PowerPoint
- Direct experience managing a team of over 10 client support staff
Benefits
- generous vacation
- healthcare
- retirement benefits
- student loan repayment
- tuition reimbursement
- six months of paid caregiver leave for new parents including fostering
- access to free live events through our exclusive employee ticketing program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ticketing industry experienceoperations managementproject managementclient relations managementbudget managementpurchasing managementhiring managementTicketmaster system skillsMicrosoft ExcelMicrosoft Word
Soft skills
leadershipcommunicationstrategic developmentclient supportteam managementproblem-solvingcost reductionbest practices implementationorganizational consistencyvisionary guidance
Certifications
BA or equivalent experience
