Director, Care Strategy – Innovation

Tia

full-time

Posted on:

Location Type: Remote

Location: California • New York • United States

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Salary

💰 $150,000 - $190,000 per year

Job Level

Lead

About the role

  • Own the strategic roadmap, design, and continuous iteration of Tia’s care offerings, driving significant enhancements in member retention, satisfaction, and utilization.
  • Your leadership will be crucial in translating overarching business strategy into actionable care strategy, directing the development of user-centric care solutions.
  • Define and own the strategic vision and roadmap for Tia's care offerings, ensuring alignment with overall company mission, business goals, and market dynamics.
  • Drive the vitality of the care portfolio by owning demand generation and utilization; translate clinical & care value into measurable growth across revenue targets and member loyalty (NPS).
  • Deeply understand the market and competitive landscape, leveraging insights to inform strategic decisions and identify new areas for innovation.
  • Lead the end-to-end lifecycle of care products, from initial concept and design through launch, performance evaluation, and continuous iteration.

Requirements

  • Visionary strategic thinker with extensive experience in driving demand and utilization for complex service-based products within a dynamic market.
  • Proven ability to translate high-level business strategy into concrete, actionable care strategies and roadmaps.
  • Exceptional data analysis and performance management skills, with a proven ability to design and implement frameworks for evaluating and optimizing care offerings at scale, including hypothesis generation, A/B testing, and rapid iteration.
  • Demonstrated ability to lead and influence large-scale, cross-functional initiatives and senior stakeholders in highly matrixed environments.
  • Deep expertise in product management principles and optimizing operational workflows within a healthcare context.
  • Experience across various care strategy domains, which may include service line product development, membership programs, or strategic integrations.
  • 8+ years of progressive experience in product management, strategic program management, or service line development within healthcare.
Benefits
  • Unlimited vacation
  • Free Tia membership
  • Competitive stock option package
  • $300 one-time WFH stipend
  • $50/month phone and internet reimbursement
  • Medical, dental, and vision benefits
  • 401k program (no matching at this time)
  • Top of the line 13" Macbook Pro
  • Travel stipend for team off-sites

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data analysisperformance managementA/B testinghypothesis generationproduct managementoperational workflowsservice line product developmentmembership programsstrategic integrationscare strategy
Soft skills
visionary strategic thinkerleadershipinfluencecross-functional collaborationstakeholder managementactionable strategy translationinnovationcontinuous iterationmember retentionsatisfaction