Community Care Partner – Field Based
Thyme Care
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • United States
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Salary
💰 $26 per hour
About the role
- Engage Thyme Care members in their communities and offer navigation support through their cancer journey
- Report to a Care Partner Team Lead
- Spend a portion of your time each week engaging members in person directly within the community and a portion of your time each week supporting members virtually
- Connect with members by phone, text, and email
- Serve as “boots on the ground” - an in-person extension of hybrid care model
- Connect to and enroll members into our program
- Deliver care & support to those who prefer in-person rather than virtual services
- Assist with high-risk members who have been recently discharged from the hospital
- Facilitate telemedicine visits for Thyme Care Medical providers
- Coordinate the set-up of devices that empower members to easily access telemedicine services
- Identify changes in members' health & social needs, discuss their goals and values to support advanced care planning, and connect them to resources
- Assess the urgency of member needs, determine the root cause and establish appropriate next steps
- Connect members to appropriate healthcare and community-based resources including Thyme Care nurses and providers
- Research and connect members with external healthcare providers, transportation, financial grants, emotional support resources, and insurance-provided benefits
- Collaborate closely with an interdisciplinary team of healthcare professionals to ensure the member has holistic support.
Requirements
- At least 2 years of experience in a patient-facing role conducting care coordination, healthcare navigation, non-clinical case management, resource navigation, or community health work
- Experience delivering care in the homes & communities of your members
- Community Health Worker (CHW) Certification or formal training preferred
- Success in a metrics-driven, feedback-oriented environment
- Experience in assessing and addressing both patient/member’s stated needs as well as the ability to identify needs that aren’t explicitly expressed
- Ability to build rapport and trust quickly with patients/members in a virtual, telephonic environment, as well as in-person
- Passionate, trustworthy, and empathetic when working with clients
- Ability to build relationships with different types of people, including clients, organization members, and health care providers
- Ability to maintain accurate records of patient interactions and health data
- Strong communication and interpersonal skills and ability to speak concisely to clients and Care Team members
- Organized with confidential client material and appointment tracking
- Flexible and adaptable in response to changing client and health care providers’ needs.
Benefits
- medical, dental, and vision insurance plans
- generous vacation policy
- transportation reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
care coordinationhealthcare navigationnon-clinical case managementresource navigationcommunity health worktelemedicinepatient assessmentrecord keepingmetrics-driven environmentadvanced care planning
Soft skills
building rapporttrustworthinessempathycommunicationinterpersonal skillsorganizationflexibilityadaptabilityrelationship buildingconciseness
Certifications
Community Health Worker (CHW) Certification