Thumbtack

Communications

• Develop and execute global internal communications strategies connecting business priorities to clear, consistent messaging across teams and audiences
• Drive long-term, high-impact communications initiatives from strategy through execution
• Establish communications frameworks and best practices to improve consistency, effectiveness, and organizational alignment
• Advise senior leaders on communications strategy, executive messaging, employee narratives, and sensitive business moments
• Establish success metrics, evaluate communications effectiveness, and improve strategy and employee engagement using insights
• Shape executive and enterprise communications, including all-hands presentations, AMA materials, leadership updates, and company announcements
• Influence cross-functional partners across Brand & Communications, Marketing, People, Engineering, Product, and other business functions
• Leverage AI for research, drafting, synthesis, and iteration while ensuring quality, accuracy, and audience fit

Lead Internal Communications Manager

• Develop and execute global internal communications strategies connecting business priorities to clear, consistent messaging.
• Lead long-term, high-impact communications initiatives from strategy through execution.
• Establish communications frameworks and best practices to improve consistency, effectiveness, and organizational alignment.
• Advise senior leaders on communications strategy, executive messaging, narrative development, organizational change, and employee communications.
• Lead communications for all-hands meetings, AMAs, executive announcements, reorganizations, and culture initiatives.
• Establish success metrics, evaluate program effectiveness, and use insights to improve strategy and employee engagement.
• Shape executive and enterprise communications, including presentations, AMA materials, leadership updates, and company announcements.
• Influence cross-functional partners across Brand & Communications, Marketing, People, Engineering, Product, and other business functions.
• Leverage AI for research, drafting, synthesis, and iteration while ensuring quality, accuracy, and audience fit.

Customer Success Manager

• Oversee a team of 8–10 Success Associates and the revenue goals tied to each.
• Advocate for the team and support growth and expansion of customers' requests.
• Manage a team serving top customers in high-demand Thumbtack areas to drive long-term retention and growth.
• Coach associates to understand customer project goals, needs, and challenges and help customers obtain full value from Thumbtack.
• Create thoughtful recognition moments for customers.
• Provide education, actionable advice, useful content, and clear communication to associates.
• Become an expert on the Thumbtack product and articulate how it helps customers complete home projects.
• Bridge customers, professionals, and Thumbtack while providing product feedback to internal product teams.
• Lead a revenue- and sales-focused experience for agents aligned with company goals.

Platform Engineer

• Build backend services and APIs that connect Business Applications workflows with Thumbtack's product and platform services.
• Bring agentic and AI-enabled workflow prototypes into production with the reliability, observability, and human review needed for business-critical work.
• Create reusable integration patterns that let internal tools, third-party systems, and agents take safe, auditable action across systems.
• Partner with business and engineering teams to understand operational workflows and turn the highest-value problems into durable backend capabilities.
• Help define the technical foundation for a BusApps platform that supports reliable integrations, safe automation, and production AI workflows.

Senior Software Engineer, Platform

Engineering Manager

• Own all Engineering and Data recruiting end-to-end: intake through close, across a portfolio of technical roles at all levels
• Directly manage and develop a Senior Recruiter while maintaining your own requisition load as a player-coach
• Build and execute talent strategies for Engineering and Data, including long-term pipeline development for hard-to-fill and senior roles
• Serve as the primary recruiting partner to Engineering and Data leadership — owning relationships, driving alignment, and holding hiring teams accountable to process and quality standards
• Use funnel data and hiring outcome metrics to diagnose recruiting challenges, identify root causes, and drive process improvements independently
• Contribute to Thumbtack’s AI-native recruiting agenda — identifying where AI tooling can improve how we source, screen, and evaluate technical talent

Senior Recruiting Manager, Engineering, Data

• Own and define end-to-end program management for the 50+ members of the Productivity Engineering team
• Drive complex cross-team programs such as large-scale platform migrations and tooling adoptions across multi-quarter timelines
• Define success through developer adoption and productivity impact
• Manage migrations as a program
• Drive AI developer tooling strategy and adoption
• Own the Platform Engineering team's Roadmap and OKR planning cycles

Lead Internal Communications Manager

Lead Internal Communications Manager

Customer Success Manager

Senior Software Engineer, Platform

Senior Recruiting Manager, Engineering, Data

Senior Engineering Technical Program Manager – Productivity Engineering