Lead Internal Communications Manager

Thumbtack

Lead internal communications for Thumbtack, a home-care marketplace connecting homeowners with local service businesses. Shape executive messaging, enterprise communications strategies, and employee narratives across the organization.

Posted 8/10/2026full-timeRemote • 🇨🇦 CanadaSenior💰 CA$163,200 - CA$211,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and executing internal communications strategies that align with business priorities, utilizing data-driven insights to enhance effectiveness and employee engagement. Proven ability to advise senior leaders and influence cross-functional teams while integrating AI into communication workflows.

Highest-signal resume keywords

Internal Communications StrategyExecutive CommunicationsData-Driven MeasurementCross-Functional CollaborationAI Integration in Communications

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Enterprise CommunicationsMessaging DevelopmentOrganizational Change CommunicationEditorial JudgmentSuccess Metrics Evaluation

Soft Skills

Exceptional Written CommunicationExceptional Verbal CommunicationStrong Executive Presence

Tools & Technologies

AI for Research and Drafting

Industry Keywords

All-Hands MeetingsExecutive AnnouncementsCulture InitiativesCommunications FrameworksOrganizational Alignment

About the role

Key responsibilities & impact

Develop and execute global internal communications strategies connecting business priorities to clear, consistent messaging across teams and audiences
Drive long-term, high-impact communications initiatives from strategy through execution
Establish communications frameworks and best practices to improve consistency, effectiveness, and organizational alignment
Advise senior leaders on communications strategy, executive messaging, employee narratives, and sensitive business moments
Establish success metrics, evaluate communications effectiveness, and improve strategy and employee engagement using insights
Shape executive and enterprise communications, including all-hands presentations, AMA materials, leadership updates, and company announcements
Influence cross-functional partners across Brand & Communications, Marketing, People, Engineering, Product, and other business functions
Leverage AI for research, drafting, synthesis, and iteration while ensuring quality, accuracy, and audience fit

Requirements

What you’ll need

8+ years of experience in internal or executive communications
Proven track record independently leading enterprise communications strategies that shape business priorities, influence executive stakeholders, and drive measurable organizational impact
Experience leading communications for company-wide moments such as all-hands meetings, AMAs, executive announcements, reorganizations, and culture initiatives
Exceptional written and verbal communication skills
Ability to translate complex business topics into clear, compelling narratives for diverse audiences
Strong executive presence and ability to advise senior leaders on messaging, narrative development, organizational change, and employee communications strategy
Ability to establish scalable communications programs, operating models, and best practices
Data-driven measurement and continuous improvement of communications effectiveness, team performance, and organizational impact
Exceptional editorial judgment
Ability to integrate AI into communications workflows while maintaining accountability for final deliverables

Benefits

Comp & perks

Remote work
Equal opportunity workplace
Reasonable accommodation for individuals with disabilities during the application process