THS+

Customer Support

• Courteously answering and routing business office patient account phone calls
• Assist patients with account questions
• Processing electronic insurance claims
• Generating and analyzing custom claims reports
• Processing insurance claims for secondary payers and credit card transactions

Customer Support Representative, Medical Billing

Medical Billing and Coding

• Reviewing aging medical insurance account balances
• Resolving claim issues with insurance and/or patient
• Maintaining AR queues at a reasonable age-base date
• Reviewing and appealing denied medical claims for bundling and medical coding-related issues
• Timely follow-up on all appeal submissions
• Processing of corrected claims
• Assisting with timely turnaround for medical documentation requests
• Providing follow-up and feedback to management regarding assignments

Customer Support Representative, Medical Billing

Accounts Receivable Representative, Medical Billing