National Accounts Manager
Sonova Group
SFDC
Platform Services Manager – Patching
Thrive
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Lead a group of highly motivated Engineers
- You need to have a high-level understanding of OS and 3rd-party patching
- Create and present monthly/weekly reports and KPIs
- Work with Complex customer requirements to support their unique business needs and compliance with their Security needs
- Hold reviews with team members and weekly team meetings
- Provide weekly feedback on team performance and ways to improve
- Provide upgrade support and upgrade path
- Work with Management on how to better utilize the platforms
- Understand how each platform is used and the criticality of the service it provides
- Develop and update the Disaster Recovery plan for assigned Platforms
- Performance reporting through data analysis as it relates to the Platforms Owned by the Platform Services team
- Available to work outside of standard hours when necessary or as part of on-call rotation if applicable
- Other duties as required
Requirements
- Bachelor's Degree in Information Technology or related discipline preferred, or equivalent combination of education and relevant work experience
- 5-10 years of Enterprise patching experience
- 3-5 years of Kaseya experience and Kaseya Certification
- 3-5 years of Management in an MSP environment
- Technical subject matter expert on MSP products as they relate to Thrive's service catalog
- Strong written and verbal communication skills
- Attention to detail and focus on adherence to SOPs
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Enterprise patchingData analysisDisaster Recovery planningPerformance reportingKaseya
Soft skills
LeadershipCommunicationAttention to detailTeam performance feedbackCollaboration
Certifications
Kaseya Certification
