ThousandEyes (part of Cisco)

Software Engineer

• Lead, mentor, and develop a team of Product Solutions Architects, setting clear objectives, prioritizing workloads, and allocating resources to meet business goals.
• Develop and oversee the creation of reference architectures, guides, labs, and demos for ThousandEyes solutions and products.
• Ensure the delivery of high-quality technical solutions training for internal and external stakeholders.
• Collaborate closely with sales, product, and marketing teams to support go-to-market and adoption activities.
• Oversee new product and feature introduction activities, such as technical training and creation of technical decision-maker presentations.
• Engage directly with customers to gain in-depth understanding of their business processes and product needs, validate solutions, and develop product champions.
• Support field and marketing events, including conferences and customer meetings; some travel required for you and your team.
• Promote ThousandEyes' culture of collaboration, innovation, and technical excellence.

Lead, Technical Marketing Engineering

DevOps Engineer

• Collaborate and work closely with the software engineers to ensure that the ThousandEyes platform datastores, infrastructure, and services are designed and optimized for availability, latency, and performance
• Shown experience building and supporting critical services focusing on automation, availability, and performance
• Design, implement, and maintain elastic and resilient datastores that support our growing platform on a multi-region scale
• Drive and build automation wherever possible, enabling our datastores to scale effortlessly (self-service)
• Participate in and contribute to improving our 24/7 incident response and on-call rotation
• Handle the company’s core datastore services, maintaining a constantly growing infrastructure capable of processing meaningful incoming data daily
• Responsible for availability, performance, change management, capacity planning, monitoring, and emergency response for platform datastores

Senior Site Reliability Engineer I, Datastores

Solutions Engineer

• Develop and communicate best practice technical solutions that address a broad range of customer challenges
• Ensure successful go to market and adoption of ThousandEyes products, serving as a subject matter expert for product, sales, and marketing teams
• Create reference architectures, guides, labs, and demos for ThousandEyes solutions and products
• Build and maintain demos for ThousandEyes products and integrations
• Partner with product docs to ensure quality of technical documentation
• Engage directly and regularly with customers to gain an in-depth understanding of their business processes and product needs, validate solutions, and develop product champions
• Serve as a customer and field advocate within the product organization
• Support sales and marketing efforts as required, including travel to conferences and customer meetings
• Support new product and feature introduction activities, such as conducting technical training and creating technical decision maker presentations