Service Desk Analyst
Netrix Global
ITSM
Job Level
Mid-LevelSenior
About the role
- Provide Helpdesk Support for IT requests/issues reported via tickets, emails, walk-ins, Teams and telephone, and handle escalations from 1st level support.
- Administration of Active Directory domain, servers and applications running on them.
- Keep software and server infrastructure up to date through patching, updating, upgrading and replacing.
- Provide end-user trainings and orientation on the IT resources provided.
Requirements
- Create and maintain documentation in IT Knowledgebase.
- Actively contribute to optimize IT processes.
- Initiate IT Purchase requests and keep the IT Inventory up to date.
- Occasional travel to Thorlabs locations and weekend work required.
- Create and maintain excellent relations with technology vendors and suppliers.
- Upskill to new technologies that the company can benefit from.
- Willingness to travel up to 25%.
