Support Engineer

• Onsite Desktop Support Technician provides support to customers’ End Users both in person, over the phone, and through ServiceNow Ticketing system
• Resolve problems reported to Blue Mantis via phone, web tickets or direct escalations; maintain ticket updates and timely communication on issue status
• Participate in Help Desk call queue and answer phone calls entered into the call center by the SLA
• Work on tickets escalated by level 1 engineers and acknowledge incoming Help Desk web tickets by set SLA
• Configure/image desktops or laptops; create tickets and return calls to customers by the set SLA
• Update and maintain Help Desk Documentation and knowledgebase articles; review and create KB articles
• Perform walk-in activities for onsite employees needing technical assistance
• Work with vendors to resolve issues and escalate to programmers for specialized systems (Quantum/Component Control)
• Manage spares inventory, hardware support (keyboards, mouse, computers, docking stations, printers), and building access badging
• Support SharePoint and other Microsoft tools, including application integrations and workflows to support SharePoint Intranet
• Work on client assigned projects and other functions as directed by management; continuously improve technical and soft skills

Desktop Support Engineer

Healthcare Technical Support

Senior Technical Support Engineer

Support Operations Analyst

Technical Support Specialist

Technical Support Specialist