Support Engineer

• Onsite 2 days a week in Londonderry NH
• Resolve problems reported via phone, web tickets or direct escalations; receive ticket escalations and participate in Help Desk call queue
• Provide first/second level contact and problem resolution for customer issues and maintain timely communication on issue status
• Maintain ticket updates for all reported incidents and acknowledge/work incoming Help Desk web tickets by SLA
• Update and maintain Help Desk documentation and knowledgebase articles; review and create KB articles
• Work on tickets escalated by level 1 engineers and with vendors to resolve issues when required
• Configure/image desktops or laptops and manage spares inventory
• Perform Walk-In support activities for onsite employees needing technical assistance
• New user onboarding and terminated employee offboarding (hardware setup, access provisioning/revocation)
• Building access badging, programming keys and managing access profiles
• Provide SharePoint and Microsoft tools support including integrations and workflows
• Participate in client-assigned projects and other functions as directed by management

Desktop Support Engineer

Customer and Technical Support Consultant – Bilingual

Customer and Technical Support Consultant – Chemistry

Customer Technical Support – Internal End User Support

ADAS Customer Support Technician

Support Analyst