Blue Mantis

Human Resources

• Recruitment and Staffing: Posting job openings, conducting interviews, and onboarding new employees. This includes managing the entire recruitment process, from sourcing candidates to making job offers.
• Employee Relations: Handling employee grievances, and concerns. Providing guidance and support to employees to maintain a positive work environment.
• Facility Management: Overseeing the maintenance and upkeep of office facilities, equipment, and supplies to ensure a safe and productive working environment.
• Office Operations: Managing day-to-day administrative tasks such as managing schedules, coordinating meetings, handling correspondence, and managing office communication.
• Vendor Management: Interacting with external vendors and ensuring timely delivery of services and products needed for the organization.
• Travel and Logistics: Coordinating travel arrangements for employees, managing travel expenses, and handling logistics for business trips and events.
• Employee Expenses Management: Assisting with expense planning and tracking expenditures related to office operations, HR initiatives, and administrative needs.
• Event Planning: Organizing company events, workshops, seminars, and meetings to foster employee engagement and team-building.
• Records and Documentation: Maintaining records of administrative activities, financial transactions, and correspondence for reference and compliance purposes.
• Manage end-to-end recruitment processes from sourcing to onboarding.
• Partner with hiring managers to understand role requirements and hiring needs.
• Develop and implement effective sourcing strategies (job portals, social media, referrals, passive hiring, etc.)

HR Associate

Security Engineer

• Advanced Cloud Security Assessment: Conduct in-depth security assessments across Azure, M365, Entra ID, and AWS environments, utilizing advanced security tools to evaluate cloud configurations, data protection strategies, and access controls. Analyze and mitigate risks by identifying misconfigurations, data exposures, and security weaknesses specific to cloud infrastructure.
• Cloud Engineering and Architecture Design: Design and implement secure cloud architectures tailored to clients’ specific business needs across Azure, M365, and AWS environments. Develop and optimize infrastructure to ensure security, scalability, and resilience, integrating security controls throughout the architecture to protect data and minimize attack surfaces.
• Risk Detection and Vulnerability Management: Detect and remediate vulnerabilities within cloud security architectures, such as Identity and Access Management (IAM), MFA, M365 weaknesses, unsecured endpoints, and data loss risks. Utilize both manual techniques and automation to uncover hidden risks and enhance data protection of client environments.
• Data Classification, Management, and DLP Implementation: Assess, Design, and implement data classification and Data Loss Prevention (DLP) strategies across Microsoft, AWS, and on-premises environments to protect sensitive data and ensure compliance. Assist clients in categorizing and managing data according to sensitivity, regulatory requirements, and business needs, applying DLP policies to prevent unauthorized access and data leaks.
• Strategic Threat Simulation: Develop and execute cloud-focused threat simulations to evaluate clients’ defenses against advanced cyberattacks. Utilize Microsoft and AWS security tools, as well as OSINT techniques, to simulate real-world cyber threats and identify potential attack vectors within cloud and hybrid environments.
• Detailed Security Reporting: Prepare comprehensive reports detailing identified vulnerabilities, potential exploitation methods, and prioritized remediation recommendations. Clearly communicate risks and mitigation strategies related to Azure, M365, Entra ID, and AWS to support informed decision-making by clients and stakeholders.
• Technical Insight Communication: Translate complex cloud security findings into actionable insights. Document and present advanced cloud-specific vulnerabilities and their implications, equipping clients with the knowledge and providing a roadmap to strengthen their security posture to align with regulatory requirements.
• Remediation Guidance and Implementation: Provide expert guidance to clients, turning security recommendations into actionable plans. Support the implementation of security best practices, identity management, access controls, and DLP strategies within Microsoft and AWS environments to enhance overall security.
• Continuous Skill Development and Certifications: Stay updated on certifications, emerging cloud security threats, vulnerabilities, and best practices, with a particular focus on Zero Trust architecture. Deepen knowledge of Microsoft and AWS security solutions to deliver cutting-edge security strategies to clients.

Cloud Security Consultant

Business Development Rep

• Identify and prospect new commercial sector clients (state, local, education, and government agencies) through research, outbound outreach, and networking.
• Qualify leads and initiate meaningful conversations focused on clients’ IT modernization, cybersecurity, cloud, and compliance challenges.
• Schedule meetings and support sales executives in the sales process.
• Maintain accurate records of outreach and client interactions in CRM systems.
• Collaborate with marketing and sales teams to develop targeted campaigns for commercial sector prospects.
• Stay current on commercial sector technology trends, procurement methods, and compliance frameworks (e.g., NIST, HIPAA, PCI).
• Articulate the Blue Mantis value proposition—security-first, cost optimization, compliance, and innovation—to commercial sector decision-makers.
• Meet or exceed monthly and quarterly targets for outreach, meetings booked, and pipeline generation.

Business Development Representative

Solutions Engineer

• Collaborate with sales teams to identify customer requirements and design innovative technical solutions that address business objectives.
• Conduct compelling customer demonstrations of Blue Mantis products and platforms, showcasing capabilities and value propositions.
• Develop and present detailed technical proposals, including solution architectures and statements of work.
• Create accurate and timely customer quotes, ensuring alignment with solution scope and pricing guidelines.
• Serve as a technical advisor throughout the sales process, answering customer questions and addressing objections.
• Facilitate a smooth transition from pre-sales to onboarding, supporting customers as they begin their journey with Blue Mantis.
• Stay current with industry trends, emerging technologies, and Blue Mantis offerings to maintain expertise and credibility.

Cloud Solution Architect

Systems Engineer

• Quickly assess and resolve network and server-related incidents, ensuring minimal disruption to operations.
• Conduct root cause analysis (RCA) and implement preventive measures to avoid recurrence.
• Perform firmware updates, patches, and upgrades across all network devices, Dell servers, and Windows systems.
• Monitor network and server health and performance, identifying and addressing potential issues proactively.
• Create and maintain detailed documentation, including Standard Operating Procedures (SOPs) and technical diagrams.
• Develop runbooks to streamline troubleshooting and resolution processes.
• Provide timely updates and clear communication to stakeholders during incidents and maintenance activities.
• Collaborate with cross-functional teams to ensure seamless integration of network and server services.
• Participate in an on-call rotation to provide 24/7 support when needed.

Senior Network Systems Engineer

• This Role Requires Applicants To Be Located south of Boston MA, or close to the Quincy MA area as you will be required to be on site as needed 2-3 days a week.
• We are looking for a talented and experienced Senior Network & Systems Engineer to join our growing, dynamic team in delivering exceptional service to our customers.
• In this role, you will take the lead in supporting a large and important customer environment.
• You will leverage your deep knowledge of networking technologies including Cisco, HPE, and Dell switches.
• Additionally, you will be responsible for working directly on Dell servers and must demonstrate a strong understanding of Windows Server operating systems and Active Directory services.
• You will also actively contribute to documentation and process improvement initiatives, helping to elevate our service delivery.

Operations

• Conduct customer business reviews that are focused on cloud utilization and identifying and sharing cost optimization opportunities.
• Build and maintain a trusted advisor relationship with our customers.
• Maintain comprehensive documentation of checklists, procedures, processes, and policies to support compliant and best-practice deployment and utilization of cloud resources.
• Define, measure and monitor KPIs and SLAs that lead to high customer satisfaction.
• Own the post-sales relationship

Cloud FinOps Consultant

Consultant

• Monitor and manage 30+ Dell servers at the primary data center and 8+ servers at the disaster recovery sites.
• Maintain and monitor ESXi hosts and Dell infrastructure appliances, including OMIVV (OpenManage Integration for VMware vCenter), OMSA (OpenManage Server Administrator), and Dell Enterprise Manager.
• Oversee and maintain SAN storage systems at both primary and DR facilities.
• Administer VMware Site Recovery Manager (SRM) for disaster recovery planning, testing, and failover.
• Conduct daily planning and coordination with Fulton County Board of Education counterparts to align on task assignments and priorities.
• Participate in bi-weekly VMware meetings focused on planning, technology evaluation, and action item tracking.
• Troubleshoot and resolve virtualization and storage system issues as assigned.
• Document system configurations, processes, and changes.
• Adapt to a hybrid work environment, working both onsite and remotely as needed.
• Perform other related duties as assigned.

Senior VMware Consultant

Support Engineer

• Resolve problems reported to Blue Mantis via phone, web tickets or direct escalations – 50%
• Provide first/second level contact and problem resolution for customer issues
• Provide timely communication on issue status and resolution
• Maintain ticket updates for all reported incidents.
• Update and maintain Help Desk Documentation and knowledgebase articles – 20%
• Review and update Help Desk documentation as assigned
• Review and create KB articles
• Other functions as directed by management – 30% or as pre-determined by client’s needs.
• Travel to remote sites with 45 minutes of the home office will be required one day a week.
• Answer phone calls entered into the call center by the SLA. Resolve or escalated as needed
• Acknowledge and work on incoming Help Desk web tickets by the set SLA. Resolve or escalate as needed.
• Work on tickets escalated by the level 1 engineers
• Create ticket and return calls to customer by the set SLA.
• Quickly and effectively communicate with customers within our SLA Work with vendor to resolve issues when required
• Configure/image desktops or laptops
• Continually update and improve our documentation of a customer environment.
• Continuously improve upon technical skills sets within assigned areas of expertise
• Continuously improve upon soft skill sets required to deliver outstanding customer service
• Perform “Walk-In” activities for any employees that need technical assistance while onsite
• Work on client assigned projects related
• Continually maintain and improve customer environment documentation
• Research and contribute technical information to the knowledgebase

Desktop Support Engineer L1

Director

• This role will help scale the center, support new client acquisition and ramps, and influence the delivery design model.
• Direct impact and influence recognizing revenue, profitability, cost-to-serve, and utilization.
• Lead budgeting, forecasting, and financial governance for India operations in alignment with global objectives, including tax filings, payroll, statutory compliance, and risk management.
• Partner with US Finance leadership to review budget vs. actuals, analyze variances, and drive corrective actions through regular governance forums.
• Provide strategic oversight of vendor selection, contract negotiations, renewals, performance management, and cost optimization across finance, HR, IT, facilities, and operations.
• Manage senior relationships with banking partners and key service providers for payroll, compliance, audits, employee benefits, and corporate services.
• Oversee procurement and governance of employee hardware, IT assets, workplace solutions, and contractor onboarding.
• Set strategic direction for people management, driving engagement, retention, workforce planning, compensation cycles, promotions, and performance management frameworks.
• Ensure employee policies, payroll, and practices comply with Indian labor laws and organizational values.
• Serve as the executive sponsor for service delivery from the India Center, ensuring SLA adherence, client satisfaction, and operational excellence across Professional and Managed Services.
• Collaborate with global stakeholders and tower leaders to improve service quality, reduce attrition, and enhance delivery outcomes.
• Establish and track operational KPIs, leading continuous improvement initiatives based on performance data and client feedback.
• Drive talent acquisition, upskilling, certifications, and partner enablement to build a future-ready, high-performing workforce.
• Support pre-sales, solution design, and strategic advisory efforts for managed services and enterprise engagements.