Desktop Support Engineer, L1

Blue Mantis

Onsite Desktop Support Technician providing support to Blue Mantis clients in Orlando. Responsible for problem resolution both in-person and through ticketing system with a hybrid schedule.

Posted 6/2/2026full-timeOrlando • Florida • 🇺🇸 United StatesJuniorMid-Level💰 $22 - $26 per hourWebsite

Tech Stack

Tools & technologies

AndroidAzureMacOSServiceNow

About the role

Key responsibilities & impact

Provide support to customer’s End Users both in person, over the phone, and through ServiceNow Ticketing system.
Technician is responsible for problem determination, problem/incident recording, and problem resolution for clients of Blue Mantis.
Onsite Desktop Support Technicians typically work on-location within a Blue Mantis client’s facilities.
Technician will receive ticket escalations, direct end-user escalations, and participate as instructed in the Help Desk call queue.

Requirements

What you’ll need

2-5 years of Help Desk support experience
1-3 years of prior Customer Service experience
Experience with providing technical assistance over the phone and customer facing interactions.
Able to multi-task by working on multiple open tickets simultaneously.
Experienced in working in a fast-paced environment with multiple priorities and projects.
Able to investigate, analyze and troubleshoot customer issues.
Comfortable making decisions on issue resolution without supervision.
Demonstrates excellent verbal and written skills.
Motivated to learn new skills and technology practices; focuses on continual knowledge-based improvement.
Windows/MacOS imaging and configuration
Proficient in at least three of the following: Windows Operating system 10/11, MS Office applications (Outlook, Word, Excel, PowerPoint, Visio, Project), Email support – Exchange/O365 Administration, Azure/EntraID Active Directory Administration, Autopilot/Intune experience is a nice to have, but not a requirement.
Basic network support: Understanding of domain/corporate IT environment PC/Laptop setup, Basic knowledge of network technologies (LAN, WAN, wireless), VPN clients (Cisco, SonicWall, Fortinet, etc.).
Computer hardware support: Troubleshoot issues with laptops, desktops, and thin clients, USB device support and other peripherals.
Printer support: Setup/install local, wireless, and network printers, Troubleshoot hardware printer issues.
Mobile device support: Setup and troubleshoot issue with iPhone, Windows Mobile, Android, etc. Install and troubleshoot broadband wireless devices and software.

Benefits

Comp & perks

Job Benefits not specified

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Help Desk supportCustomer ServiceWindows Operating System 10/11MS Office applicationsEmail supportAzure Active Directory AdministrationBasic network supportComputer hardware supportPrinter supportMobile device support

Soft Skills

problem determinationproblem resolutionmulti-taskinginvestigationanalysistroubleshootingdecision makingverbal communicationwritten communicationmotivated to learn