Senior Audit Manager, Internal Audit
Sun Life
Salary
💰 $40,000 per year
Job Level
Junior
Tech Stack
AzureCloudDNSFirewallsVoIP
About the role
- Manage Help Desk tickets in a timely manner
- Respond to customer issues via phone, email and computer chat
- Provide customer assistance
- Document customer interactions
- Run diagnostics to resolve customer reported issues
- Escalate issues to the next Tier with next level of difficulty
- Install, make changes and repair computer hardware and software
- Follow-up with customers to ensure issues are resolved
- Customer Onsite Visits and Onsite Support
- Willing to do light System and Network Admin work and grow into an Associate System Admin full time.
- Willing to do project work during down time, racking network equipment, and learning system admin duties.
- Patch management
- Scripting
- Network Deployment of Meraki Equipment
- Manage Meraki Networks for Clients
- Learn Azure and Cloud systems for administration
- Learn 3cx VOIP cloud phone system
- Printer and Copier deployment with Paper Cut
- Hive Cloud setup etc..
Requirements
- Proficiency with i OS and Windows computers
- Excellent oral communication skills
- Detail oriented in order to keep detailed notes on tickets
- Ability to diagnose and resolve basic computer technical issues
- Knowledge of Microsoft Office 365 , Google G-Suite, and other domain services
- Email Client Configurations
- Networking (basic understanding of switches, firewalls, VPN clients, wireless networking)
- Basic experience with Windows Server Active Directory, DNS, DHCP
- Shifts will run 8-5 p.m. , Monday thru Friday, rotational on-call after hour support
- This is an at-will employment position.
