Verdant TCS

Help Desk – Level 1

Verdant TCS

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $40,000 per year

Job Level

Junior

Tech Stack

AzureCloudDNSFirewallsVoIP

About the role

  • Manage Help Desk tickets in a timely manner
  • Respond to customer issues via phone, email and computer chat
  • Provide customer assistance
  • Document customer interactions
  • Run diagnostics to resolve customer reported issues
  • Escalate issues to the next Tier with next level of difficulty
  • Install, make changes and repair computer hardware and software
  • Follow-up with customers to ensure issues are resolved
  • Customer Onsite Visits and Onsite Support
  • Willing to do light System and Network Admin work and grow into an Associate System Admin full time.
  • Willing to do project work during down time, racking network equipment, and learning system admin duties.
  • Patch management
  • Scripting
  • Network Deployment of Meraki Equipment
  • Manage Meraki Networks for Clients
  • Learn Azure and Cloud systems for administration
  • Learn 3cx VOIP cloud phone system
  • Printer and Copier deployment with Paper Cut
  • Hive Cloud setup etc..

Requirements

  • Proficiency with i OS and Windows computers
  • Excellent oral communication skills
  • Detail oriented in order to keep detailed notes on tickets
  • Ability to diagnose and resolve basic computer technical issues
  • Knowledge of Microsoft Office 365 , Google G-Suite, and other domain services
  • Email Client Configurations
  • Networking (basic understanding of switches, firewalls, VPN clients, wireless networking)
  • Basic experience with Windows Server Active Directory, DNS, DHCP
  • Shifts will run 8-5 p.m. , Monday thru Friday, rotational on-call after hour support
  • This is an at-will employment position.