Verdant TCS

IT Support

• Manage Help Desk tickets in a timely manner
• Respond to customer issues via phone, email and computer chat
• Provide customer assistance
• Document customer interactions
• Run diagnostics to resolve customer reported issues
• Escalate issues to the next Tier with next level of difficulty
• Install, make changes and repair computer hardware and software
• Follow-up with customers to ensure issues are resolved
• Customer Onsite Visits and Onsite Support
• Willing to do light System and Network Admin work and grow into an Associate System Admin full time.
• Willing to do project work during down time, racking network equipment, and learning system admin duties.
• Patch management
• Scripting
• Network Deployment of Meraki Equipment
• Manage Meraki Networks for Clients
• Learn Azure and Cloud systems for administration
• Learn 3cx VOIP cloud phone system
• Printer and Copier deployment with Paper Cut
• Hive Cloud setup etc..

Help Desk – Level 1