Verdant TCS

Systems Engineer

• Escalation for Tier 3 Help Desk tickets in a timely manner
• Respond to customer issues via phone, email and computer chat
• Provide customer assistance
• Document customer interactions
• Run diagnostics to resolve customer reported issues
• Escalate issues to the next Tier with next level of difficulty
• Install, make changes and repair computer hardware and software
• Follow-up with customers to ensure issues are resolved
• Work on Customer projects
• Deploy and fully utilize our tech stack for each client
• Ensure each client has installed and fully utilizing features in tech stack

Systems Engineer – Level III