Systems Engineer – Level III

Verdant TCS

Level 3 IT Engineer providing customer support and managing Help Desk escalations in a hybrid role. Working with clients on tech stack deployment and issue resolution.

Posted 7/5/2026full-timeAda • Missouri • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 per yearWebsite

Tech Stack

Tools & technologies

AWSAzureCloudDNSFirewallsiOS

About the role

Key responsibilities & impact

Escalation for Tier 3 Help Desk tickets in a timely manner
Respond to customer issues via phone, email and computer chat
Provide customer assistance
Document customer interactions
Run diagnostics to resolve customer reported issues
Escalate issues to the next Tier with next level of difficulty
Install, make changes and repair computer hardware and software
Follow-up with customers to ensure issues are resolved
Work on Customer projects
Deploy and fully utilize our tech stack for each client
Ensure each client has installed and fully utilizing features in tech stack

Requirements

What you’ll need

Proficiency with iOS and Windows computers
Excellent oral communication skills
Detail oriented in order to keep detailed notes on tickets
Ability to diagnose and resolve basic computer technical issues
Knowledge of Microsoft Office 365, Google G-Suite, and other domain services
Email Client Configurations
Networking (Advance understanding of switches, firewalls, VPN clients, wireless networking)
Meraki Cloud Networking Experience
Advance experience with Windows Server
Active Directory, DNS, DHCP
Advance experience with IDP/IAM, Azure, AWS, must be able to learn jumpcloud IDP
Support New MFP business

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Verdant TCS Website LinkedIn All Job Openings 11 - 50 employees 🔒 Cybersecurity ☁️ SaaS 🏢 Enterprise Cybersecurity
SaaS
Enterprise Verdant TCS is a company that specializes in providing customized technology services including managed IT services, IT consulting, and cloud solutions. They focus on helping businesses cut costs, modernize inefficient systems, and bolster their overall security through comprehensive IT assessments, vendor reviews, and strategic plans. The company offers a cloud-based security solution, vAlmond Security Rating, ensuring a 360-degree view of cybersecurity risk posture. Founded by Mike Shollack, Verdant TCS values innovation and transparency to create tailored IT environments that securely and sustainably support business operations. Systems Engineer – Level III Job not on LinkedIn 🔥 24 minutes ago 🏢🏡 Ada – Hybrid 💵 $90k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior ⚙️ Systems Engineer AWS Azure Cloud DNS Firewalls iOS Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Escalation for Tier 3 Help Desk tickets in a timely manner
Respond to customer issues via phone, email and computer chat
Provide customer assistance
Document customer interactions
Run diagnostics to resolve customer reported issues
Escalate issues to the next Tier with next level of difficulty
Install, make changes and repair computer hardware and software
Follow-up with customers to ensure issues are resolved
Work on Customer projects
Deploy and fully utilize our tech stack for each client
Ensure each client has installed and fully utilizing features in tech stack 🎯 Requirements
Proficiency with iOS and Windows computers
Excellent oral communication skills
Detail oriented in order to keep detailed notes on tickets
Ability to diagnose and resolve basic computer technical issues
Knowledge of Microsoft Office 365, Google G-Suite, and other domain services
Email Client Configurations
Networking (Advance understanding of switches, firewalls, VPN clients, wireless networking)
Meraki Cloud Networking Experience
Advance experience with Windows Server
Active Directory, DNS, DHCP
Advance experience with IDP/IAM, Azure, AWS, must be able to learn jumpcloud IDP
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Hard Skills & Tools

Diagnosing Technical IssuesComputer Hardware And Software RepairEmail Client ConfigurationsMeraki Cloud Networking ExperienceIDP/IAM, Azure, AWS

Soft Skills

Excellent Oral Communication SkillsDetail Oriented